AOL Collections Won't Stop Calling Dover DE

I would like AOL to stop calling me. Almost four months ago, we started receiving calls from a collection agency representing AOL and asking for "Brian" (no one by that name ever had my phone number). We ignored it for nearly a month, but the calls continued unabated.

We attempted to convince the agency that its database was faulty, that "Brian" had never had my phone number; I tried calling AOL's primary business line on a number of occasions, each time explaining the situation to a representative, and each time being promised that the problem would be taken care of.

The collection agency has now escalated to telephoning more than once a day. When I ask to speak to a supervisor, or for an address I can mail a letter to, the caller hangs up. I have never subscribed to AOL, so my telephone number should not be in its database at all.

T.J. McDermott, Lake Stevens, Washington

On Your Side responds: We contacted AOL and asked it to look into Mr. McDermott's problem; the Washington State Attorney General also investigated. An AOL representative said that its collection agency was trying to reach someone with the same number but a different area code (even though Mr. McDermott's area code changed ten years ago). Mr. McDermott says he has not received a call in almost a month.

James Stevens & Daniels, Inc.

800-305-0773
1283 College Park Dr
Dover, DE
http://www.jsdinc.net

James Stevens & Daniels provides commercial debt recovery services and accounts receivable management services to many companies in your industry as an alternative to attorneys, litigation and judgments.

James, Stevens & Daniels invests its time, financial resources and expertise in generating the highest net recovery yield in the industry. Our expertise in dealing with business-to-business collections comes from a focus on techniques and solutions specifically dealing with problems that are experienced by companies on a daily basis. Our staff is trained in dispute resolution, factoring, asset lending, and work out management to name a few aspects of the commercial debt recovery process that is not common to our industry. For this reason, our liquidation percentages average 42% on secondary placements to over 73% for primary account receivables.

The James, Stevens & Daniels difference is our philosophy. This difference begins with the choice of a business approach to recovery over the use of intimidation. James, Stevens & Daniels understands that utilizing professionals to provide business solutions to debtors is far more effective than the use of intimidation and threat of litigation. Our approach to recovery is under the premise of four major cornerstones; research, personnel, management and sacrifice.