All Topics > Internet > Website Development > A Look at Live Chat Solutions >

A Look at Live Chat Solutions Maryland

Keep an eye out for free trials and use them to get familiar with the software. But much like other software solutions...

Local Companies

DL Design & Graphics
410-634-1882
12050 School St
Ridgely, MD

Groove Commerce
1-800-564-9826
1705 William Street
Baltimore, MD

Truepresence.com
410-649-2168
10 E Baltimore Street
Baltimore, MD

Coderyte Inc
(301) 951-5353
3 Bethesda Metro Ctr
Bethesda, MD

Politics
(202) 543-4107
600 Pennsylvania Ave
Bethesda, MD

Bay Animation Inc
(410) 280-0400
116 Legion Ave
Annapolis, MD

Rapid Dsl & Wireless Inc
(301) 515-7774
Gaithersburg, MD

E-Courier Inc
(410) 729-3082
Millersville, MD

Estco.Net
(301) 657-9332
4915 Saint Elmo Ave Ste 204
Bethesda, MD

USA Datanet Corp
(410) 297-8164
Aberdeen, MD

Providing a live chat solution on your website not only goes a long way towards earning consumer trust, but also helps educate them as to what makes your business or product different and better than the competition.

Doing your research to find the best and most cost-effective solution (hosted or installed) available is a good first step, but determining what works best on a single website or a package that works for multiple websites is an important factor. Hosted live chat and server side solutions are very different, both in cost and functionality, so knowing the difference is imperative.

The fees associated with the live chat solutions will be a major determining factor in your selection. Keep an eye out for free trials and use them to get familiar with the software. But much like other software solutions, keep in mind that there may be setup fees and even monthly costs for each individual operator that is using the system.

Features are another key component of successful live chat features. Look for the ability to notify users that chat is offline or temporarily unavailable, built in (or customizable) chat buttons and images, remote administration, sound and visual alerts that notify operators of pending requests and even sharing - or what is know as "chat transfer" - should operators not be able to answer a question. Some advanced features may include document sharing, co-web browsing and the ability to invite users engaged in a session to chat with an operator.

Tracking should also be a consideration. Being able to identify repeat visitors, generate transcripts and tracking referrers and even the ability to establish visitor footprints will give you a first-hand understanding of what your customers need and how they are moving through your website.

There are a handful of best practices that will help you make the most of your live chat implementation. For instance, you may want to consider using live chat exclusively for paying customers, reserving the use for more complex requests. Website managers may also want to promote their live chat in place of contact forms, as most queries can be handled quickly without forcing an automated response.

Live chat solutions are a great way to humanize your website. Successful website owners and managers realize that they must do whatever it takes to build trust and educate their customers and, for the money, there is no better way to do it than live chat software.

Cost: Live Support Software

Who's On by Parker Software: $35 monthly or $395 outright
WebsiteAlive.com: $69.95 + setup fee of $99.95
SiteChatter.com: $14.95 - $29.95 per month
LivePerson.com - LiverPerson Pro: $99.99 per "seat" or concurrent user
BoldChat.com (Enterprise CRM Edition): $79 monthly - $68 per user annually

Read full article at websitemagazine.com

Featured Local Company

DL Design & Graphics

410-634-1882
12050 School St
Ridgely, MD
http://dldesign.byethost22.com

Read more about A Look at Live Chat Solutions

- Imhaha Maryland
- SightSpeed 6.0 Maryland
- SupportSpace Tech Support Service Maryland
- H&R Block Tango Maryland
- CompleteTax Online Tax Service Maryland
- Corporate IM: The Plusses and Minuses Maryland
- Comparing Collaborative Web Services Maryland
- Download This: Clocks, Chats, and Faster Searches, for Free Maryland
- TaxBrain Online Tax Service Maryland
- First Look: SiteAdvisor Plus vs. Norton Confidential Maryland

Regional Articles

Rate Article

Save to My Articles

Articles Insider

Advertising	Fashion	Nightlife
Business Services	Financial Services	Online Database
Career	Franchise	Real Estate Resources
Cars	Health	Software
Chamber of Commerce	Holidays	Technology
Computer Hardware	Home Appliances	Telecommunications
Construction	Home Electronics	Trade Shows
Education	Home Services	Travel
Educational Content	Internet	Weddings
Entertainment	Legal	World History
Family	Miscellaneous

Advertising	Educational Content	Home Appliances	Real Estate Resources
Business Services	Entertainment	Home Electronics	Software
Career	Family	Home Services	Technology
Cars	Fashion	Internet	Telecommunications
Chamber of Commerce	Financial Services	Legal	Trade Shows
Computer Hardware	Franchise	Miscellaneous	Travel
Construction	Health	Nightlife	Weddings
Education	Holidays	Online Database	World History

Searching...

A Look at Live Chat Solutions Maryland

Local Companies

A Look at Live Chat Solutions

Featured Local Company