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A Look at Live Chat Solutions New Jersey

Keep an eye out for free trials and use them to get familiar with the software. But much like other software solutions...

Local Companies

Design4LAW.com (dba BizTech4ALL.com)
973.735.0564
744 Broad Street - 16th Floor
Newark, NJ

Tidal Software
732-597-9569
1558 Forrest Trail Circle
Toms River, NJ

IND Corporation
973-227-5020
14 Walsh Drive
Parsippany, NJ

Exalt Systems
732-679-0770
Suite 106
New Jersey, NJ

UltraWarp Web Design
215-872-1751
45 Karemark Drive
Burlington, NJ

Harvest One Media
973.335.4004
406 main Street
Boonton, NJ

Comodo Group™
+1 888 266 6361
Comodo Group Inc., 525 Washington Blvd
Jersey City, NJ

Anovatek Software & Consulting Services
(732) 452-9191
1199, Amboy Avenue
Edison, NJ

Zaphyr Technologies
1.973.560.9050
628 Route 10 West
whippany, NJ

Comodo Group Inc
+1 888 266 6361
525 Washington Blvd.
Jersey City, NJ

Providing a live chat solution on your website not only goes a long way towards earning consumer trust, but also helps educate them as to what makes your business or product different and better than the competition.

Doing your research to find the best and most cost-effective solution (hosted or installed) available is a good first step, but determining what works best on a single website or a package that works for multiple websites is an important factor. Hosted live chat and server side solutions are very different, both in cost and functionality, so knowing the difference is imperative.

The fees associated with the live chat solutions will be a major determining factor in your selection. Keep an eye out for free trials and use them to get familiar with the software. But much like other software solutions, keep in mind that there may be setup fees and even monthly costs for each individual operator that is using the system.

Features are another key component of successful live chat features. Look for the ability to notify users that chat is offline or temporarily unavailable, built in (or customizable) chat buttons and images, remote administration, sound and visual alerts that notify operators of pending requests and even sharing - or what is know as "chat transfer" - should operators not be able to answer a question. Some advanced features may include document sharing, co-web browsing and the ability to invite users engaged in a session to chat with an operator.

Tracking should also be a consideration. Being able to identify repeat visitors, generate transcripts and tracking referrers and even the ability to establish visitor footprints will give you a first-hand understanding of what your customers need and how they are moving through your website.

There are a handful of best practices that will help you make the most of your live chat implementation. For instance, you may want to consider using live chat exclusively for paying customers, reserving the use for more complex requests. Website managers may also want to promote their live chat in place of contact forms, as most queries can be handled quickly without forcing an automated response.

Live chat solutions are a great way to humanize your website. Successful website owners and managers realize that they must do whatever it takes to build trust and educate their customers and, for the money, there is no better way to do it than live chat software.

Cost: Live Support Software

Who's On by Parker Software: $35 monthly or $395 outright
WebsiteAlive.com: $69.95 + setup fee of $99.95
SiteChatter.com: $14.95 - $29.95 per month
LivePerson.com - LiverPerson Pro: $99.99 per "seat" or concurrent user
BoldChat.com (Enterprise CRM Edition): $79 monthly - $68 per user annually

Read full article at websitemagazine.com

Featured Local Company

Comodo Group Inc

+1 888 266 6361
525 Washington Blvd.
Jersey City, NJ
http://www.comodo.com

Comodo is a leading global provider of Identity and Trust Assurance services on the Internet, with over 200,000 customers worldwide. Headquartered in Jersey City, NJ with global offices in the UK, Ukraine and India, the company offers businesses and consumers the intelligent security, authentication and assurance services necessary to ensure trust in online transactions.

As a leading Certification Authority, and in combination with the Digital Trust Lab (DTL), Comodo helps enterprises address digital ecommerce and infrastructure needs with reliable, third generation solutions that improve customer relationships, enhance customer trust and create efficiencies across digital ecommerce operations. Comodo's solutions include integrated Web hosting management solutions, infrastructure services, digital e-commerce services, digital certification, identity assurance, customer privacy and vulnerability management solutions. For additional information on Comodo - Creating Trust Online™ - please visit: www.comodogroup.com.

– Visit Comodo

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A Look at Live Chat Solutions New Jersey

Local Companies

A Look at Live Chat Solutions

Featured Local Company