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A Look at Live Chat Solutions North Carolina

Keep an eye out for free trials and use them to get familiar with the software. But much like other software solutions...

Local Companies

PROBUILDER.COM/26322
910-253-5992
118 MACO RD
LELAND, NC
Streetwise consulting
(704) 453-2167
12 clear st
matthews, NC
Coalmarch Productions LLC
919 481-2895
125 Edinburgh Drive South
Cary, NC
WebZealot, Inc.
704.998.3668
WebZealot, Inc.
Charlotte, NC
Thewwwstores, Corp
866-628-6139
PO BOX 328
Cary, NC
3tailer, LLC
704.472.3082
311 Hardin St. 7
Charlotte, NC
Titanium Imageworks
704-500-2153
1930 Camden Rd Suite 2070
Charlottte , NC
VisionPoint Marketing
919-848-2018
189 Wind Chime Ct
Raleigh, NC
CoolCoyotes
704.987.5001
19900 S. Main St
Corelius, NC
eSwaad.com
704-900-3126
15107 Callow Forest Dr.
Charlotte, NC


A Look at Live Chat Solutions

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Providing a live chat solution on your website not only goes a long way towards earning consumer trust, but also helps educate them as to what makes your business or product different and better than the competition.

Doing your research to find the best and most cost-effective solution (hosted or installed) available is a good first step, but determining what works best on a single website or a package that works for multiple websites is an important factor. Hosted live chat and server side solutions are very different, both in cost and functionality, so knowing the difference is imperative.

The fees associated with the live chat solutions will be a major determining factor in your selection. Keep an eye out for free trials and use them to get familiar with the software. But much like other software solutions, keep in mind that there may be setup fees and even monthly costs for each individual operator that is using the system.

Features are another key component of successful live chat features. Look for the ability to notify users that chat is offline or temporarily unavailable, built in (or customizable) chat buttons and images, remote administration, sound and visual alerts that notify operators of pending requests and even sharing - or what is know as "chat transfer" - should operators not be able to answer a question. Some advanced features may include document sharing, co-web browsing and the ability to invite users engaged in a session to chat with an operator.

Tracking should also be a consideration. Being able to identify repeat visitors, generate transcripts and tracking referrers and even the ability to establish visitor footprints will give you a first-hand understanding of what your customers need and how they are moving through your website.

There are a handful of best practices that will help you make the most of your live chat implementation. For instance, you may want to consider using live chat exclusively for paying customers, reserving the use for more complex requests. Website managers may also want to promote their live chat in place of contact forms, as most queries can be handled quickly without forcing an automated response.

Live chat solutions are a great way to humanize your website. Successful website owners and managers realize that they must do whatever it takes to build trust and educate their customers and, for the money, there is no better way to do it than live chat software.

 

Cost: Live Support Software

Who's On by Parker Software: $35 monthly or $395 outright
WebsiteAlive.com: $69.95 + setup fee of $99.95
SiteChatter.com: $14.95 - $29.95 per month
LivePerson.com - LiverPerson Pro: $99.99 per "seat" or concurrent user
BoldChat.com (Enterprise CRM Edition): $79 monthly - $68 per user annually




Read full article at websitemagazine.com

Featured Local Company

Computer Guys Live Inc.

828-658-8954
99 Weaverville Hwy
Asheville, NC
http://computerguyslive.com

Read more about A Look at Live Chat Solutions

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Related Local Event
CED?s 18th Annual TECH Conferenceing Exposderstanding the Issuesngng.oday.ent; The Churches and the Civil Rights Movement.in Freedom to Operate, Build Defensive Pate
Dates: 10/29/2008 - 10/30/2008
Location: Friday Center
Chapel Hill NC
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