When I consult with remodeling companies, I often recommend the same action to cure many of their ills. And often they report major improvements when they follow this relatively simple advice. The problem? Many companies have outgrown their management structure, even though they have staff on board who could help lead, if they were mobilized.
As companies grow they need a more formal governing system, one that's multi-level. It's no longer enough to run the company by chatting as you pass another person's desk or writing employees e-mails. You need more consistent and reliable ways to communicate and make decisions. You also need high-level strategic planning and monitoring that you may not have needed earlier in your company's development. And you need to involve more of your staff in decision making.
Michael Gerber, author of The E-Myth, writes of the critical need to not only work in your company but to work on the company as well. Gerber stresses that every company, no matter how small, needs both big picture and day-to-day governing. Most owners manage to get the day-to-day on their schedule, but they often miss the critical big picture planning and monitoring.
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