Breaking Cell Phone Contracts

Have you ever signed up for a cell phone contract and then later figured out that it just wasn't going to work for you? It's a pretty common scenario which usually ends with the customer paying a huge fee for the "privilege" of breaking the contract.

Have you ever signed up for a cell phone contract and then later figured out that it just wasn't going to work for you? It's a pretty common scenario which usually ends with the customer paying a huge fee for the "privilege" of breaking the contract. However, there are ways to get out of your contract without losing a pile of money! It may take a little work, but you can usually successfully get out of your cell phone contract.

  1. Have a reason. Why do you want to get out of the contract? Hopefully you have a good reason and thought you would be able to honor the contract. If not, maybe this will wake you up to the fact that contracts are binding! Either way, find a reason -- real or imagined -- and stick to that.
  2. Complain. Repeatedly. Take whatever your reason is for wanting out of the contract -- poor customer service, no coverage at your home, whatever -- and bring it to the provider's attention. If the customer service representative says that he or she can't do anything, ask for a supervisor. And keep asking. You may eventually get someone who has the power to let you out of your contract and is also tired of your complaining!
  3. Complain using different media. Don't stick to complaining on the phone. If you really want to get out of your cell phone contract, write email, call, and write letters. Letter writing can be particularly effective if you copy the letter to the Better Business Bureau or the Federal Trade Commission.
  4. Remain polite. Yelling doesn't usually work, and threatening letters can get you in trouble. Instead, ask politely, but firmly to be let out of your contract. Back up your request with legitimate reasons, but do not resort to being mean or irrational. ...

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Author: Bronwyn Harris

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