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Cable Users Get Cut Off New Hampshire

Even when the term isn't well-defined, a broadband provider may use "excessive bandwidth use" as grounds for suddenly cutting off a user's service.

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Osram Sylvania Inc
(603) 464-5533
275 W Main St
Hillsboro, NH

Rexel Cls
(603) 224-8316
134 Hall St Ste F
Concord, NH

Rockingham Electric Supply Co
(603) 542-8711
221 Washington St
Claremont, NH

Radioshack
(603) 432-2761
Appletree Mall
Derry, NH

Pill Ralph Electric Supply Co
(603) 898-8455
254 N Broadway # C
Salem, NH

Piexx Company
(603) 464-5411
96 W Main St
Hillsboro, NH

Northeast Electrical Distributors
(603) 740-3800
36 Littleworth Rd
Dover, NH

Independent Electric Supply
(603) 889-9010
175 Amherst St
Nashua, NH

Tony's Television and Video
(603) 740-8653
833 Islington St
Portsmouth, NH

Ralph Pill Electric Supply Co
(603) 224-2323
22 Bridge St
Concord, NH

Illustration by Harry Campbell. Most broadband providers restrict how much bandwidth you can use. Exceed your allotment, and your account may be cut off--as at least one Comcast user recently learned.

Comcast says that less than 0.01 percent of its residential customers use the service excessively, and insists that it won't cut off accounts without warning. According to recent media reports, however, one Comcast customer in Massachusetts who was notified of excessive bandwidth use by the provider says she was told that there was no specific limit. Nevertheless, she says, her account was suddenly cut off a few months later. It is not clear exactly how much bandwidth she was using.

Comcast isn't the only provider that limits broadband use, but today's bandwidth-heavy activities--such as downloading movies--may push more users toward those limits.

Liane Cassavoy

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Cable Users Get Cut Off New Hampshire

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Cable Users Get Cut Off

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