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Call Center Connecticut

Call Centers handle millions of inbound and outbound calls each year, offering customer service, technical support, and providing assistance and information for telephone services, insurance, banking, technology, cable TV and Internet services, and hundreds of other needs in Connecticut.
1. Local Companies
2. Call Center Overview
3. Working in a Call Center in Connecticut
4. Types of Calls a Call Center Handles
5. Featured Local Company

1. Local Companies

Coordinated Systems, Inc.
860-289-2151
165 Burnside Avenue
East Hartford, CT
Coordinated Systems Inc.
860-289-2151
165 Burnside Avenue
East Hartford, CT
ORCA Communications Group
203-918-0550
81 Pemberwick Rd
Greenwich, CT
Broadcast Evolution
(860) 676-7771
406 Farmington Ave
Farmington, CT
All Talk Comunications Inc
(203) 744-7667
2 Main St
Danbury, CT
Answer Connecticut
(860) 532-4636
Deep River, CT
Kaminsky & Clark
(860) 676-7878
406 Farmington Ave
Farmington, CT
Telephone Answering Services
(203) 750-8712
12 Oakwood Ave
Norwalk, CT
Business Quarters
(860) 828-2000
1224 Mill
Berlin, CT
Tv Evolution Llc
(860) 676-7778
406 Farmington Ave
Farmington, CT


2. Call Center Overview

Many people who reach a call center on a daily basis don't realize they're talking to an agent sharing a room with perhaps hundreds of other agents all taking calls at the same time. The customer has called the 800 number posted on their bill or service agreement, and their only intention is to speak with a company representative who will answer their questions or provide the assistance they're seeking.

When the call center agent does his or her job correctly, the customer is satisfied and never realizes their call is only one of hundreds that will be received in any given day. They have been made to feel as if they are the only customer at the moment and their needs are the only ones that matter.

Call centers are a booming business not only in the United States but in countries across the globe. They employ millions of agents across the world to see to the needs of millions of customers. Advanced technology allows an agent in one part of the world to satisfy the needs of customers on an entirely different continent with a connection as clear as if you were talking to your next-door neighbor in Connecticut.

Typically, the call center agent sits in a cubicle with a headset and computer screen and is able to quickly look up the account of each customer who calls and make adjustments as necessary or simply answer questions. Some call centers operate around the clock, while most of them operate at least twelve hours a day. Customers can receive technical support, ask billing questions, or check their health insurance coverage 24 hours a day in many cases. Call center agents may also offer customers additional services or products during their call. Even in bound call centers may offer sales bonuses to agents.

Call center agents may work full or part time, and many receive a generous benefit package. Many call centers try to make the job as fun as possible by offering contests and providing food on a fairly regular basis. Calls come in one after the other, and the typical agent literally spends eight hours a day on the phone.

For a 7 day free trial call ReceptionHQ. Call 888-491-6753

3. Working in a Call Center in Connecticut

Working in a call center is unlike working in any other organization. Regardless of the types of calls you handle, whether you are a customer service representative or offer technical or other support, it is a unique position. Call center agents usually sit in a cubicle with a computer and a headset and take calls for the duration of their shift.

Regardless of the type of calls agents are handling, one thing is for sure; the caller wants help and it is up to the agents to solve his or her problems now. The customer may be calling about their mobile phone bill or may simply be calling to check their bank balance or to place a catalogue order. Either way, it is up to the agent to provide the required information quickly and accurately.

In some instances, the agent may need to schedule an appointment for the customer or troubleshoot certain issues over the phone.

In addition to assisting the customer, the call center agent has other considerations of which to be mindful and these are typically referred to as "stats." Stats, or statistics, refer to several things pertaining to each individual call the agent takes, such as the length of the call, which may be referred to as Average Talk Time (ATT), the length of time, if any, the caller was placed on hold, and idle time between calls.

Calls are routinely monitored by supervisors and advanced technology records every second of the call center agent's day. Most call centers have a pre-determined amount of time in which the agent is allowed to "be idle," so as to allow for bathroom breaks and such. Thorough training in many call centers helps to prepare the call center agents and maintain better overall performance.

While an agent's time is strictly monitored, a well-trained and self-disciplined call center agent can enjoy working with little direct supervision most of the time, as supervisors tend not to hover over agents with excellent "stats."

For a 7 day free trial call ReceptionHQ. Call 888-491-6753

4. Types of Calls a Call Center Handles

Call centers in the United States and across the world handle millions of calls per year. Although customer service in one form or another is the meat of this industry, the types of calls agents take - and make - vary considerably.

For example, calls regarding telephone service, both landline and wireless, is one of the most popular call center staples. Technical support for computers or other technological devices can also be found at various call centers around the world. Emergency service dispatchers, or 911 operators, work in call centers in the larger metropolitan areas of the United States. Banks and credit card companies are another common and often quite large call center company.

Callers can call a hotline around the Thanksgiving and Christmas holidays for advice on cooking a turkey. These calls are routed through a call center as well as other food and cooking questions. Some hair products have 800 numbers staffed by call center agents to answer specific questions regarding the use of those products.

Call centers are staffed with agents trained to handle hundreds of different types of calls and situations. Sometimes, however, a call center agent may call you.

For a 7 day free trial call ReceptionHQ. Call 888-491-6753

5. Featured Local Company

Coordinated Systems, Inc.

860-289-2151
165 Burnside Avenue
East Hartford, CT
http://www.csiworld.com

Read more about Call Center

Regional Articles
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- Call Center East Hampton CT
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- Call Center Enfield CT
- Call Center Farmington CT
- Call Center Glastonbury CT
- Call Center Greenwich CT
- Call Center Groton CT
- Call Center Guilford CT
- Call Center Hamden CT
- Call Center Hartford CT
- Call Center Jewett City CT
- Call Center Madison CT
- Call Center Manchester CT
- Call Center Meriden CT
- Call Center Middletown CT
- Call Center Milford CT
- Call Center Monroe CT
- Call Center Mystic CT
- Call Center Naugatuck CT
- Call Center New Britain CT
- Call Center New Canaan CT
- Call Center New Fairfield CT
- Call Center New Haven CT
- Call Center New London CT
- Call Center New Milford CT
- Call Center Newington CT
- Call Center Newtown CT
- Call Center Niantic CT
- Call Center North Haven CT
- Call Center Norwalk CT
- Call Center Norwich CT
- Call Center Old Saybrook CT
- Call Center Orange CT
- Call Center Plainville CT
- Call Center Plantsville CT
- Call Center Ridgefield CT
- Call Center Rocky Hill CT
- Call Center Sandy Hook CT
- Call Center Seymour CT
- Call Center Shelton CT
- Call Center Simsbury CT
- Call Center Somers CT
- Call Center South Windsor CT
- Call Center Southbury CT
- Call Center Southington CT
- Call Center Stafford Springs CT
- Call Center Stamford CT
- Call Center Storrs Mansfield CT
- Call Center Stratford CT
- Call Center Suffield CT
- Call Center Tolland CT
- Call Center Torrington CT
- Call Center Trumbull CT
- Call Center Uncasville CT
- Call Center Vernon Rockville CT
- Call Center Wallingford CT
- Call Center Waterbury CT
- Call Center Waterford CT
- Call Center Watertown CT
- Call Center West Hartford CT
- Call Center West Haven CT
- Call Center Weston CT
- Call Center Westport CT
- Call Center Wethersfield CT
- Call Center Willimantic CT
- Call Center Wilton CT
- Call Center Windsor CT
- Call Center Windsor Locks CT
- Call Center Winsted CT
- Call Center Wolcott CT
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