All Topics > Software > Business Productivity Software > Call Center Software >

Call Center Software Georgia

There are various call center software applications that work together in each and every call to streamline the interaction between customer and agent. Take a look behind the scenes at the technology that makes these calls possible.

1. Local Companies

2. Call Center Software Overview

3. Computer Telephony Integration

4. Interactive Voice Response

5. Featured Local Company

1 . Local Companies

Wireless Vision, Inc
800-661-1560
9493 Jonica Gap Rd
Morganton, GA

Powerserve International
706-826-1506
929 Broad Street
Augusta, GA

Thrive Technologies Inc.
404-526-6160
1899 Lake Road
Hiram, GA

Ingenium Software
770-394-7724
1851 Peeler Road
Atlanta, GA

Inside Corp
770-828-0100
4279 Roswell Rd
Atlanta, GA

SecuredPay Solutions, Inc.
404-324-3449
640 MCGILL PL NE
Atlanta, GA

TrueSoft
408-647-1434
10595 Pinewalk Forest Circle
Alpharetta, GA

cavernet
(404) 997-0728
1400 herrington rd lawrenceville
atlanta, GA

2 . Call Center Software Overview

Call center software makes it possible for call centers around Georgia to process millions of calls every year all across the world. Multiple software applications work together to facilitate a streamlined process between call center agent and customer so that thousands of customer's issues are resolved in mere minutes every day.

ACD, or automatic call distribution ensures that the caller reaches the right department or agent. This technology often depends upon customer's responding to voice prompts from the IVR or Interactive Voice Response system the call center in Georgia has in place to process calls. It is this system that first answers the call and after instantly going through several call center software applications, the call is routed to the proper agent or department.

The predictive dialer facilitates outbound calls made by call center agents to weed out unanswered calls so that the agent can spend most of his or her time actually talking to customers instead of waiting for the phone to ring or manually dialing the number.

Screen pop is the call center agent's best friend as this technology makes it possible for information to "pop up" on the agent's screen right before or presicely at the time the call is answered. This way, the agent can quickly become familiar with the customer's account and rapidly discern what the issue is.

3 . Computer Telephony Integration

Computer Telephony Integration or CTI is the technology that coordinates interactions between a computer and a telephone such that exists in a Georgia call center environment. This technology is at the heart of call center software such as screen pop, interactive voice response, predictive dialer applications and many other call center software applications.

CTI allows multiple technological advances to work together in an integrated system to streamline the flow of calls. CTI facilitates the seamless bringing together of the right representative to each individual caller, populates the agent's computer screen with the customer's information and also allows performance management software to track and analyze the entire customer agent interaction.

Due to this technological integration, call centers around Georgia are able to process hundreds and sometimes thousands of calls a day. While customers understandably don't like to be placed on hold, especially for an extended period of time, this technology allows them to reach the right person much quicker than they could otherwise and also speeds up the process once they have reached the proper representative.

4 . Interactive Voice Response

An Interactive Voice Response system or IVR, is typically used in call centers and is often the first application the customer accesses when calling the center. This type of call center software generally has multiple functions. It often begins with the customer pushing 1 for English, 2 for Spanish ect. and propels the customer through a series of menus using either the touchpad on the customer's phone or increasingly, the customer's voice.

The IVR can assist the customer with making a payment over the telephone quickly and efficiently so that the customer doesn't have to wait on hold or take the time to speak with a customer service representative. The IVR can also take the caller through a series of prompts which will end with the caller reaching a representative in the right department of the call center in Georgia who has been trained to handle their particular issue or concern.

IVR systems can facilitate applications such as the customer checking his or her bank or credit card balance, placing an order and issues dealing with technical assistance. IVR systems are especially useful when the Georgia business is closed so that customers can access account information regardless of the time.

5 . Featured Local Company

Wireless Vision, Inc

800-661-1560
9493 Jonica Gap Rd
Morganton, GA
http://www.wirelessvision.com

Read more about Call Center Software

- How To Choose Accounting Software Georgia

Choosing accounting software can be confusing. The following article suggests how to choose the right accounting software for you, your business, or your family

- Compro VideoMate Vista T500F Georgia
- Business Accounting Software Georgia
- PowerCinema 5 Digital TV Edition Georgia
- Software Vendors Georgia
- Tenomichi 3D Media Center Gold Georgia
- Help Desk Software Efficiently Helping Your Business Georgia
- How To Get the Most out of Your Security Software Georgia
- Best Time Clock Software Georgia
- Paywindow 2006 Payroll System Georgia

Regional Articles

- Call Center Software Acworth GA
- Call Center Software Albany GA
- Call Center Software Alpharetta GA
- Call Center Software Americus GA
- Call Center Software Athens GA
- Call Center Software Atlanta GA
- Call Center Software Augusta GA
- Call Center Software Austell GA
- Call Center Software Baxley GA
- Call Center Software Blairsville GA
- Call Center Software Brunswick GA
- Call Center Software Buford GA
- Call Center Software Calhoun GA
- Call Center Software Canton GA
- Call Center Software Carrollton GA
- Call Center Software Cartersville GA
- Call Center Software Cedartown GA
- Call Center Software Chatsworth GA
- Call Center Software Columbus GA
- Call Center Software Conyers GA
- Call Center Software Cordele GA
- Call Center Software Covington GA
- Call Center Software Cumming GA
- Call Center Software Dacula GA
- Call Center Software Dahlonega GA
- Call Center Software Dallas GA
- Call Center Software Dalton GA
- Call Center Software Dawsonville GA
- Call Center Software Decatur GA
- Call Center Software Douglas GA
- Call Center Software Douglasville GA
- Call Center Software Dublin GA
- Call Center Software Duluth GA
- Call Center Software Eatonton GA
- Call Center Software Elberton GA
- Call Center Software Ellenwood GA
- Call Center Software Ellijay GA
- Call Center Software Evans GA
- Call Center Software Fairburn GA
- Call Center Software Fayetteville GA
- Call Center Software Fitzgerald GA
- Call Center Software Flowery Branch GA
- Call Center Software Forest Park GA
- Call Center Software Fort Benning GA
- Call Center Software Fort Valley GA
- Call Center Software Gainesville GA
- Call Center Software Griffin GA
- Call Center Software Grovetown GA
- Call Center Software Hartwell GA
- Call Center Software Hephzibah GA
- Call Center Software Hinesville GA
- Call Center Software Jesup GA
- Call Center Software Jonesboro GA
- Call Center Software Kennesaw GA
- Call Center Software Kingsland GA
- Call Center Software La Fayette GA
- Call Center Software Lagrange GA
- Call Center Software Lawrenceville GA
- Call Center Software Lilburn GA
- Call Center Software Lithia Springs GA
- Call Center Software Lithonia GA
- Call Center Software Loganville GA
- Call Center Software Mableton GA
- Call Center Software Macon GA
- Call Center Software Marietta GA
- Call Center Software Mcdonough GA
- Call Center Software Milledgeville GA
- Call Center Software Monroe GA
- Call Center Software Morrow GA
- Call Center Software Moultrie GA
- Call Center Software Newnan GA
- Call Center Software Norcross GA
- Call Center Software Peachtree City GA
- Call Center Software Powder Springs GA
- Call Center Software Ringgold GA
- Call Center Software Riverdale GA
- Call Center Software Rockmart GA
- Call Center Software Rome GA
- Call Center Software Rossville GA
- Call Center Software Roswell GA
- Call Center Software Saint Simons Island GA
- Call Center Software Savannah GA
- Call Center Software Sharpsburg GA
- Call Center Software Smyrna GA
- Call Center Software Snellville GA
- Call Center Software Statesboro GA
- Call Center Software Stockbridge GA
- Call Center Software Stone Mountain GA
- Call Center Software Suwanee GA
- Call Center Software Thomaston GA
- Call Center Software Thomasville GA
- Call Center Software Thomson GA
- Call Center Software Tifton GA
- Call Center Software Toccoa GA
- Call Center Software Tucker GA
- Call Center Software Valdosta GA
- Call Center Software Vidalia GA
- Call Center Software Villa Rica GA
- Call Center Software Warner Robins GA
- Call Center Software Waycross GA
- Call Center Software Winder GA
- Call Center Software Woodstock GA

- Business Accounting Software Georgia

Accounting is the key point to any kinds of business, since your budget is limited and hiring an accountant is no more a good solution for you, we suggest you to use accounting software, read on to get more details.

- How To Get the Most out of Your Security Software Georgia
- PowerCinema 5 Digital TV Edition Georgia
- Compro VideoMate Vista T500F Georgia
- Tenomichi 3D Media Center Gold Georgia
- Software Vendors Georgia
- Paywindow 2006 Payroll System Georgia
- How To Choose Accounting Software Georgia
- Help Desk Software Efficiently Helping Your Business Georgia
- Best Time Clock Software Georgia

Related Local Events

Astd Atlanta Technology Based Learning Sig Event 4Th Annual Elearning Excellence Awards
Dates: 12/10/2009 - 12/10/2009
Location: Knowledge Development Centers
Atlanta, GA
View Details

TAG CRM
Dates: 11/12/2009 - 11/12/2009
Location: Oracle - Building 500
Atlanta, GA
View Details

Southeast User Group Leader Summit
Dates: 10/24/2009 - 10/24/2009
Location: Microsoft Alpharetta
Alpharetta, GA
View Details

TAG Excalibur Awards 2009
Dates: 10/23/2009 - 10/23/2009
Location: Atlanta Buckhead Marriott
Atlanta, GA
View Details

Astd Atlanta Technology Based Learning Sig Event Scorm
Dates: 10/6/2009 - 10/6/2009
Location: Knowledge Development Centers
Atlanta, GA
View Details

Advertising	Food & Beverage	Nightlife
Business Services	Franchise	Online Database
Career	Health	Pets
Cars	Holidays	Real Estate Resources
Computer Hardware	Home Appliances	Retail & Consumer Services
Construction	Home Electronics	Software
Education	Home Services	Technology
Entertainment	Industrial Goods & Services	Telecommunications
Environmental	Insurance	Trade Shows
Family	Internet	Travel
Fashion	Legal	Weddings
Financial Services	Miscellaneous	World History

Advertising	Family	Home Services	Real Estate Resources
Business Services	Fashion	Industrial Goods & Services	Retail & Consumer Services
Career	Financial Services	Insurance	Software
Cars	Food & Beverage	Internet	Technology
Computer Hardware	Franchise	Legal	Telecommunications
Construction	Health	Miscellaneous	Trade Shows
Education	Holidays	Nightlife	Travel
Entertainment	Home Appliances	Online Database	Weddings
Environmental	Home Electronics	Pets	World History