My Articles | About Us | Contact Us | Advertise With Us | Search   
 
News, Tips & Offers delivered to your inbox

ABOUT US | VIEW ALL FEATURED ARTICLES | VIEW ALL TOPICS | VIEW ALL REGIONS | DM MOBILE | DM BLOG

Call Center Software North Carolina

There are various call center software applications that work together in each and every call to streamline the interaction between customer and agent. Take a look behind the scenes at the technology that makes these calls possible.
1. Local Companies
2. Call Center Software Overview
3. Computer Telephony Integration
4. Interactive Voice Response
5. Featured Local Company

1 . Local Companies

The Lead Tree
321-206-8283
306 North Rankin Street
Atkinson, NC
StreamLogic Inc.
704-771-1090
3030 Glen Summit Dr.
Charlotte, NC
D P Solutions Inc
336-854-7700
4411 W Market St
Greensboro, NC
Software Design Inc
336-378-0900
1301 Carolina St
Greensboro, NC
Advantec Information Systems LLC
336-275-2832
2007 Yanceyville St
Greensboro, NC
Community Web
336-499-3001
133 Hicks St
Winston-Salem, NC
BuildLinks: Web-based Project Management for Home Builders
888-700-9470
3800 Paramount Parkway, Suite 100
Morrisville, NC
Collabera
(704) 372-7272
212 South Tryon Street
Charlotte, NC
CompuData, Inc
(704) 504-0600
2401 Whitehall Park Drive
Charlotte, NC
Dalcom Consulting
336-851-1802
8 Oak Branch DR
Greensboro, NC

2 . Call Center Software Overview

Call center software makes it possible for call centers around North Carolina to process millions of calls every year all across the world. Multiple software applications work together to facilitate a streamlined process between call center agent and customer so that thousands of customer's issues are resolved in mere minutes every day.

ACD, or automatic call distribution ensures that the caller reaches the right department or agent. This technology often depends upon customer's responding to voice prompts from the IVR or Interactive Voice Response system the call center in North Carolina has in place to process calls. It is this system that first answers the call and after instantly going through several call center software applications, the call is routed to the proper agent or department.

The predictive dialer facilitates outbound calls made by call center agents to weed out unanswered calls so that the agent can spend most of his or her time actually talking to customers instead of waiting for the phone to ring or manually dialing the number.

Screen pop is the call center agent's best friend as this technology makes it possible for information to "pop up" on the agent's screen right before or presicely at the time the call is answered. This way, the agent can quickly become familiar with the customer's account and rapidly discern what the issue is.

3 . Computer Telephony Integration

Computer Telephony Integration or CTI is the technology that coordinates interactions between a computer and a telephone such that exists in a North Carolina call center environment. This technology is at the heart of call center software such as screen pop, interactive voice response, predictive dialer applications and many other call center software applications.

CTI allows multiple technological advances to work together in an integrated system to streamline the flow of calls. CTI facilitates the seamless bringing together of the right representative to each individual caller, populates the agent's computer screen with the customer's information and also allows performance management software to track and analyze the entire customer agent interaction.

Due to this technological integration, call centers around North Carolina are able to process hundreds and sometimes thousands of calls a day. While customers understandably don't like to be placed on hold, especially for an extended period of time, this technology allows them to reach the right person much quicker than they could otherwise and also speeds up the process once they have reached the proper representative.

4 . Interactive Voice Response

An Interactive Voice Response system or IVR, is typically used in call centers and is often the first application the customer accesses when calling the center. This type of call center software generally has multiple functions. It often begins with the customer pushing 1 for English, 2 for Spanish ect. and propels the customer through a series of menus using either the touchpad on the customer's phone or increasingly, the customer's voice.

The IVR can assist the customer with making a payment over the telephone quickly and efficiently so that the customer doesn't have to wait on hold or take the time to speak with a customer service representative. The IVR can also take the caller through a series of prompts which will end with the caller reaching a representative in the right department of the call center in North Carolina who has been trained to handle their particular issue or concern.

IVR systems can facilitate applications such as the customer checking his or her bank or credit card balance, placing an order and issues dealing with technical assistance. IVR systems are especially useful when the North Carolina business is closed so that customers can access account information regardless of the time.

5 . Featured Local Company

The Lead Tree

321-206-8283
306 North Rankin Street
Atkinson, NC
Read more about Call Center Software

Regional Articles
- Call Center Software Albemarle NC
- Call Center Software Apex NC
- Call Center Software Arden NC
- Call Center Software Asheboro NC
- Call Center Software Asheville NC
- Call Center Software Bessemer City NC
- Call Center Software Boone NC
- Call Center Software Brevard NC
- Call Center Software Burlington NC
- Call Center Software Camp Lejeune NC
- Call Center Software Candler NC
- Call Center Software Cary NC
- Call Center Software Chapel Hill NC
- Call Center Software Charlotte NC
- Call Center Software Clayton NC
- Call Center Software Clemmons NC
- Call Center Software Clinton NC
- Call Center Software Concord NC
- Call Center Software Conover NC
- Call Center Software Dunn NC
- Call Center Software Durham NC
- Call Center Software Eden NC
- Call Center Software Elizabeth City NC
- Call Center Software Fayetteville NC
- Call Center Software Forest City NC
- Call Center Software Fort Bragg NC
- Call Center Software Fuquay Varina NC
- Call Center Software Garner NC
- Call Center Software Gastonia NC
- Call Center Software Goldsboro NC
- Call Center Software Granite Falls NC
- Call Center Software Greensboro NC
- Call Center Software Greenville NC
- Call Center Software Havelock NC
- Call Center Software Henderson NC
- Call Center Software Hendersonville NC
- Call Center Software Hickory NC
- Call Center Software High Point NC
- Call Center Software Hillsborough NC
- Call Center Software Hope Mills NC
- Call Center Software Huntersville NC
- Call Center Software Jacksonville NC
- Call Center Software Kannapolis NC
- Call Center Software Kernersville NC
- Call Center Software King NC
- Call Center Software Kings Mountain NC
- Call Center Software Kinston NC
- Call Center Software Knightdale NC
- Call Center Software Laurinburg NC
- Call Center Software Leland NC
- Call Center Software Lenoir NC
- Call Center Software Lexington NC
- Call Center Software Lillington NC
- Call Center Software Lincolnton NC
- Call Center Software Louisburg NC
- Call Center Software Lumberton NC
- Call Center Software Marion NC
- Call Center Software Matthews NC
- Call Center Software Mebane NC
- Call Center Software Mocksville NC
- Call Center Software Monroe NC
- Call Center Software Mooresville NC
- Call Center Software Morganton NC
- Call Center Software Mount Airy NC
- Call Center Software Mount Olive NC
- Call Center Software Murphy NC
- Call Center Software New Bern NC
- Call Center Software North Wilkesboro NC
- Call Center Software Raeford NC
- Call Center Software Raleigh NC
- Call Center Software Reidsville NC
- Call Center Software Roanoke Rapids NC
- Call Center Software Rockingham NC
- Call Center Software Rocky Mount NC
- Call Center Software Roxboro NC
- Call Center Software Rutherfordton NC
- Call Center Software Salisbury NC
- Call Center Software Sanford NC
- Call Center Software Shelby NC
- Call Center Software Siler City NC
- Call Center Software Statesville NC
- Call Center Software Tarboro NC
- Call Center Software Taylorsville NC
- Call Center Software Thomasville NC
- Call Center Software Trinity NC
- Call Center Software Wake Forest NC
- Call Center Software Waxhaw NC
- Call Center Software Waynesville NC
- Call Center Software Weaverville NC
- Call Center Software Wendell NC
- Call Center Software Whiteville NC
- Call Center Software Williamston NC
- Call Center Software Wilmington NC
- Call Center Software Wilson NC
- Call Center Software Winston Salem NC
- Call Center Software Zebulon NC
Related Articles
- PowerCinema 5 Digital TV Edition North Carolina
If you want to turn a PC into a media centre that will allow you to watch and record TV, browse your MP3s, photos and videos, you'll need to get the right software. Until recently, Microsoft's XP Media Centre edition was your best bet, but Vista Home Premium and Vista Ultimate now both contain the new, improved Vista Media Centre. There is a third option though, in the guise of PowerCinema 5.
- Compro VideoMate Vista T500F North Carolina
- Tenomichi 3D Media Center Gold North Carolina
- Best Time Clock Software North Carolina
- How To Get the Most out of Your Security Software North Carolina
- Business Accounting Software North Carolina
- Help Desk Software Efficiently Helping Your Business North Carolina
- Paywindow 2006 Payroll System North Carolina
- How To Choose Accounting Software North Carolina
- Software Vendors North Carolina
Related Local Events
Automation Technology Expo South
Dates: 4/28/2010 - 4/29/2010
Location: Charlotte Convention Center
Charlotte, NC
View Details
Green Manufacturing Expo-Charlotte
Dates: 4/28/2010 - 4/29/2010
Location: Charlotte Convention Center
Charlotte, NC
View Details
North Carolina Legislative Holiday Reception (Govt. Affairs)
Dates: 12/3/2009 - 12/3/2009
Location: Washington Duke Inn & Golf Club
Durham, NC
View Details
North Carolina Legislative Holiday Reception (Govt. Affairs)
Dates: 12/3/2009 - 12/3/2009
Location: Washington Duke Inn & Golf Club
Durham, NC
View Details
Breakfast & Business (PWN)
Dates: 11/24/2009 - 11/24/2009
Location: Durham Chamber
Durham, NC
View Details
Rss   Delicious   Digg   Add To My Yahoo   Add To My Google   Bookmark   Search Plugin
Topics:
Advertising Family Home Services Real Estate Resources
Business Services Fashion Industrial Goods & Services Retail & Consumer Services
Career Financial Services Insurance Software
Cars Food & Beverage Internet Technology
Computer Hardware Franchise Legal Telecommunications
Construction Health Miscellaneous Trade Shows
Education Holidays Nightlife Travel
Entertainment Home Appliances Online Database Weddings
Environmental Home Electronics Pets World History
Articles.DirectoryM.com | Search | About Us | Contact Us | Mobile | Blog | En Español
Copyright © BET Information Systems, Inc. All rights reserved.