By Bob Losyk
Do you know the cost of a bad hiring decision? The Department of Labor estimates it can be as much as 25 percent of a new employee's salary. When you add to this the time and costs of recruiting, hiring, and training a new person, the mistakes made by new employees, and the cost of customers lost, it becomes a tremendous drain on a company's resources. Here are some frequent hiring mistakes you need to avoid to increase your success ratio:
1. Hiring out of desperation. Many managers are so frantic to fill a position that they hire out of desperation. And as desperation goes up, your standards go down. You end up lowering the bar so people can get over it. One bad employee who mistreats your customers can cause you to lose big bucks. Plus, your clients deserve better treatment than what a substandard employee can or will provide. Try raising the bar, and get better people in the door. The valued employees you already have on board will love you for it.
2. No success profile. If you don't know what a successful person looks like in a particular position, how can you be sure you're hiring the right person? How can you ask the right interview questions? Some people think that they know a quality person when he or she is sitting in front of them. But what you are actually seeing is interview behavior, not job behavior, which can be faked easily.
Before you even begin the recruitment process for a position, document the behaviors and skills this person must have to make him or her a success. Come up with a list of 10 to 15 key abilities that will ensure that someone is the right person for the job.
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