A mission statement identifies the major purpose that you fulfill in providing products and services to customers. Your mission statement should:
- Include the reason for your business
- Identify your firm's unique 'value added'
- Reflect your firm's core business activity
- Provide a focus
- Identify the purpose you fulfill
Step One -- Develop your mission statement by identifying:
- Stakeholder(s)
- Products and Services
- Unique Value Added
Stakeholders - Those people who are directly affected by the company's successes and failures. Stakeholders could be employees, internal customers, organizational customers, external customers.
Products and Services - Items that you produce for your customers. Products and services might include consulting, training, products or services for individual use, products or services for business use.
Value Added - The key advantage you provide over the competition. Why would a customer come to your company for service? What makes your company special?
Step Two -- Construct A First Draft
The [your company name] meets the [your products and services] needs of [stakeholders] by [value added].
Step Three -- Refine the Mission Statement
Is it too wordy? Is it brief and to the point? Will employees remember it? Would it make sense to your stakeholders? Is it a true mission statement and not a goal? Does it inspire your organization? Does it describe your business focus and effort? Is it unique?
Step Four -- Make It Visible
Post the mission statement for easy review by all employees and customers.
Step Five -- Live it! This step will be easy if you've involved your entire group in the process.
About the Author:
Small business expert Denise O'Berry helps business owners take action to grow their business. Find out more at http://www.deniseoberry.com
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