Dealing with Difficult Clients Georgia

We try to realize that you can't change them or fix them. You have to manage the emotional roller coaster of the situation through timely communication and up-front agreements with clients.

Local Companies

Robbins Drywall
478-338-2823
Macon, GA
Prodigy Enterprise
404-918-5955
Cumming
Cumming, GA
FERNELL .INC
678-2018944
4177
ATLANTA, GA
Remodeler Connection
404-725-1494
1109 Cobb Parkway
Marietta, GA
Corporate Environments
404-679-8969
1636 N.E. Expressway
Atlanta, GA
Campbell"s Contracting Co.
404-966-4380
4069 Deerwood pkwy
Smyrna, GA
Shower Doors of Houston
404-348-2388
1234 Technology
Norcross, GA
Colonial Craftsmen Construction, Inc.
404-723-8062
1069 Falconcrest Dr
Lawrenceville, GA
DSN'S CONSTRUCTION, INC
678-758-5498
414 ELDER ST
FAIRBURN, GA
AUSTIN CONSTRUCTION COMPANY
678-886-1709
675 LOOKOUT COURT
LAWRENCEVILLE, GA


Paul Laroe

LaRoe Remodeling

Ann Arbor, Mich.

Big50 1996

We try to realize that you can't change them or fix them. You have to manage the emotional roller coaster of the situation through timely communication and up-front agreements with clients.

During the pre-construction conference, state the ground rules for the remodeling process. Discuss potential areas of conflict like change orders or additional work. Talk about “remodeling fever” — the point in the project where the client has had enough and just wants to be finished.

Typically, if clients have issues, it's not with us but with themselves, their spouses, or their own jobs. But we're going to take the hit in terms of them blowing off steam and projecting their own frustrations onto us. Talk to your staff about not taking it personally and let the client vent and blow off steam. Don't get on the defensive; you're just adding fuel to the fire.

Matt Plaskoff

Plaskoff Construction

Tarzana, Calif.

Big50 1998

Understanding their behavioral style will give you insight into how they communicate. There are many tools to help you uncover this information (such as DiSC or NLP). We don't give these tests to clients, but as you gain knowledge and skills from these tools, you are able to assess the behavioral style without testing and get pretty close.

Click here to read full article from Remodeling

Featured Local Company

Robbins Drywall

478-338-2823
Macon, GA

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Regional Articles
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- Dealing with Difficult Clients Macon GA
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