Dealing with Difficult Clients Michigan

We try to realize that you can't change them or fix them. You have to manage the emotional roller coaster of the situation through timely communication and up-front agreements with clients.

Local Companies

Ken Engelking Builders
269-806-8776
3598 Babylon Rd.
Allegan, MI
M.J. Whelan Construction
248-684-4649
620 N. Milford Rd
Milford, MI
Lincorp | Home Remodeling, Renovations & Restoration
248-788-4950
7290 Carlyle Crossing
West Bloomfield, MI
The Drywall Lady
734. 425. LADY
30750 Rosslyn
Garden City, MI
DE FAUW DESIGN AND REMODELING
(586) 698-8021
18640 MACK AVE. BOX 36141
GROSSE POINTE FARMS, MI
Parko Home Restorations
734-812-3884
43812 Leeann Lane
Canton, MI
A 1st Choice: Joes Quality Home Improvements
586 731-7500
44809 Van Dyke
Utica, MI
The Clean Source
616-457-1903
0-904 Chicago Drive
Jenison, MI
Excel Home Improvements
(734) 941-2800
28345 Goddard Rd
Romulus, MI
Maksym Renovation & Construction
(313) 886-1021
68 Radnor Cir
Grosse Pointe Farms, MI


Paul Laroe

LaRoe Remodeling

Ann Arbor, Mich.

Big50 1996

We try to realize that you can't change them or fix them. You have to manage the emotional roller coaster of the situation through timely communication and up-front agreements with clients.

During the pre-construction conference, state the ground rules for the remodeling process. Discuss potential areas of conflict like change orders or additional work. Talk about “remodeling fever” — the point in the project where the client has had enough and just wants to be finished.

Typically, if clients have issues, it's not with us but with themselves, their spouses, or their own jobs. But we're going to take the hit in terms of them blowing off steam and projecting their own frustrations onto us. Talk to your staff about not taking it personally and let the client vent and blow off steam. Don't get on the defensive; you're just adding fuel to the fire.

Matt Plaskoff

Plaskoff Construction

Tarzana, Calif.

Big50 1998

Understanding their behavioral style will give you insight into how they communicate. There are many tools to help you uncover this information (such as DiSC or NLP). We don't give these tests to clients, but as you gain knowledge and skills from these tools, you are able to assess the behavioral style without testing and get pretty close.

Click here to read full article from Remodeling

Featured Local Company

Ken Engelking Builders

269-806-8776
3598 Babylon Rd.
Allegan, MI

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