Dealing with Difficult Clients Richmond VA

We try to realize that you can't change them or fix them. You have to manage the emotional roller coaster of the situation through timely communication and up-front agreements with clients.

Local Companies

Coastline Builders of Virginia
(804) 755-7920
2820 Hungary Rd
Richmond, VA
Bernstein's Renovations Remodeling Restoration and Repair
(804) 288-7254
2336 Leah Rd
Richmond, VA
Bryan Home Repair & Improvement
(804) 262-7817
Richmond, VA
R S Service Corp
(804) 271-4694
Richmond, VA
Classic Decks
(804) 741-6981
2601 Chatham Woods Dr
Richmond, VA
Southside Fabricators Inc
(804) 232-0876
612 Hull St
Richmond, VA
Woolfolk & Sons Seafood Restr
(804) 644-7564
1627 Mechanicsville Pike
Richmond, VA
Central Atlanta Construction
(804) 675-3093
10325 Dakins Dr
Richmond, VA
Royal Homes
(804) 358-3156
2421 Westwood Ave Ste F
Richmond, VA
Woolfolk James Jr
(804) 644-7564
1627 Mechanicsville Pike
Richmond, VA


Paul Laroe

LaRoe Remodeling

Ann Arbor, Mich.

Big50 1996

We try to realize that you can't change them or fix them. You have to manage the emotional roller coaster of the situation through timely communication and up-front agreements with clients.

During the pre-construction conference, state the ground rules for the remodeling process. Discuss potential areas of conflict like change orders or additional work. Talk about “remodeling fever” — the point in the project where the client has had enough and just wants to be finished.

Typically, if clients have issues, it's not with us but with themselves, their spouses, or their own jobs. But we're going to take the hit in terms of them blowing off steam and projecting their own frustrations onto us. Talk to your staff about not taking it personally and let the client vent and blow off steam. Don't get on the defensive; you're just adding fuel to the fire.

Matt Plaskoff

Plaskoff Construction

Tarzana, Calif.

Big50 1998

Understanding their behavioral style will give you insight into how they communicate. There are many tools to help you uncover this information (such as DiSC or NLP). We don't give these tests to clients, but as you gain knowledge and skills from these tools, you are able to assess the behavioral style without testing and get pretty close.

Click here to read full article from Remodeling

Featured Local Company

JK Builders

JK-builders in business for 30+ years. True Tradesmen and Master Carpenter for hire.

804.356.1389
14770 Namozine Road
Amelia, YT
http://www.jk-builder.com

JK Builders is a multifaceted construction company. JK Builders has been in business since 1976 building and remodeling Richmond Area Homes.

We offer competitive quotes, clean work environment, we are fully insured and all employees are well documented and legal to work in the USA.

We stand by our work and have an outstanding reputation throughout the Greater Richmond Area.

Throughout the years we have built custom homes from 800 sq ft to over 10000 sq ft.

We have remodeled bathrooms, kitchens, living rooms.

We have finished 3rd floor attics, added sunrooms, bumped out walls.

We have finished basements.

With over 30 years of experience there is not a job, situation, design we can not handle.

We are master carpenters are pride ourselves on clean lines and angles.

In a time where quality can be overlooked we pride ourselves on our quality craftsmanship.

We a

Richmond Contractor

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