Kay Jewelers is a nationally known dealer of fine rings, watches, earrings and other jewelry for both men and women.
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Kay Jewelers is a nationally known dealer of fine rings, watches, earrings and other jewelry for both men and women. Its very popular slogan “Every kiss begins with Kay” grabs the attention of men and women who are looking to romanticize their significant others during any time of the year, whether for birthdays, wedding anniversaries, Christmas or Valentine’s Day. Specific products range from engagement rings, wedding bands, birthstone jewelry, diamond bracelets, watches, necklaces, pendants and earrings that are offered in yellow gold, white gold, two toned gold, and sterling silver.
Since 1916, Kay has grown to more than 800 stores nationwide. Now, you can also enjoy the Kay experience in the comfort of your own home. It has brought the expertise right to customers with online shopping. With just a few clicks of the mouse, customers have their favorite jewelry styles delivered right to their door.
Kay Jewelers is particularly well known for its product, the Leo Diamond. The Leo Diamond is the first diamond ever to be independently measured and certified for its superior brilliance. Like every diamond at Kay, every Leo Diamond is hand selected to match beautifully. Kay’s also sells brand names such as Movado, Citizen, Seiko, and Le Vian.
Kay’s fine jewelry is backed up by outstanding customer service. At Kay Jewelers, they recognize the importance of jewelry as an expression of caring or self-reward. Whether a customer shops at any of the 830 national stores or shop with them online, Kay’s wants customers to feel valued and confident with their purchase. All salespeople are diamond experts independently certified by the Diamond Council of America and are called “Diamontologists”. They will gladly explain the 4Cs to help customers. The 4 Cs includes: Cut, Color, Clarity and Carat Weight and this guide, along with the help and service of a Kay Jeweler employee, will help a customer decide which diamond is right for them. At all Kay Jewelers locations, salespeople are knowledgeable in what they are selling and guarantee satisfaction in all purchases made by loyal as well as new customers. Kay Jewelers is confident in all of its products but still offers product guarantees to assure customers that if anything happens to his or her jewelry, Kay’s will be happy to repair or replace any problems.
In order to make buying jewelry an easier process for customers, Kay Jewelers offers its own credit card in which customers can apply for to finance their purchases. Applying for this credit card also gives benefits to Kay customers with various discounts offered to cardholders.
These guarantees includes: Mounting Guarantees, the Lifetime Diamond Trade-In Policy, Free Lifetime Cleaning and Inspections and a Lifetime Guarantee on Diamonds and Color Gemstones.
The Kay Jeweler’s Mounting Guarantee allows customers to have their diamond, emerald, ruby or sapphire mounted against all defects in material or workmanship for twelve months from the date of purchase. Also, Kay’s will repair or replace the mounting without charge if any defects are found during that period.
A Lifetime Diamond Trade-In Policy is provided by Kay Jewelers which allows purchasing customers to trade in their diamond for another diamond at least double the trade-in value. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Color gemstone jewelry is not eligible for trade-in. Furthermore, trade-ins of in-store and online purchases are accepted at any Kay Jewelers location but not accepted at their website, www.kay.com.
As another way to keep Kay customers happy and satisfied, the company offers Free Lifetime Cleaning and Inspections. This lets customers bring their diamonds or color gemstones jewelry into any Kay location as often as they wish for free professional cleaning and inspection.
Kay Jewelers is not only dedicated to satisfying its customers. Kay Jewelers was looking for a way to give back to the communities in which they served and donating yearly to St. Jude Children’s Research Hospital was their way of saying “Thank You”. Kay’s partners with St. Jude Children's Research Hospital, which specializes in helping children from all over the world overcome cancer and other catastrophic diseases. It is also the largest childhood cancer research center in the world in terms of patients enrolled and successfully treated. The courage of these children touched the hearts of the Kay Jewelers Company and in 2007, Kay Jewelers presented St. Jude with a check for $2.4 million, the largest donation ever. Thanks to the generosity of its customers and its team members, Kays has raised $10.5 million in just eight years. The donation of that $2.4 million will go towards Kay Jewelers’ commitment of the renovation of the hospital cafeteria, which will cost an estimated $15 million. This is Kay’s largest commitment to date.