Offshore Call Centers
It seems that many companies nowadays are finding their workforce overseas. If you have had some doubts or are eager to find out more, you will want to consider the following advantages.
There are many countries around the world, such as Israel, India, and the Philippines that have an educated workforce that can handle the challenges of dealing with consumers in America and Britain. Many of these workers may have a college degree, or have had a solid education in their country of residence, and are ready and able to work at offshore call centers full or part-time. These educated workers bring with them the experience of their varied backgrounds and many of them have worked similar jobs locally before joining the staff at your offshore call center. Especially in countries like Israel, you may be dealing with many native English speakers who have become Israeli immigrants, and have the degrees, experience and talent to enhance your team. Many Israelis have resumes that equal their American or British counterparts, but have the advantage of working in an economy in which the dollar goes farther. Therefore, they are willing to work in an offshore telemarketing center and to apply their abilities to reach clients all over the world. Since offshore call centers are sprouting up everywhere, it is likely that many workers have gained experience in their native countries with other companies and have a good call strategy and technique. It is not difficult to find a qualified work force for offshore telemarketing.
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Whether the time difference between your work force and the countries they are calling is 6 hours or 12 hours, there can be a definite advantage to their working a few hours ahead. Since most countries where offshore call centers are based are to the east and are therefore ahead of the U.S. or Britain, your workers can make their calls in the evening to businesses that operate during the day. This is a convenient schedule for many people who have children and will therefore have more availability to work when their children are asleep. If you are asking your work force to make calls to residences at night, they can make their calls early in the morning, which would be adhering to a conventional schedule. The advantage for you is an alert work force that has the energy to devote to making calls on behalf of your company. Some people may prefer a 12 hour difference between the U.S and India, which means that callers at offshore call centers may be making calls in the morning, during conventional work hours. However, Israel has a 6 hour time difference, which also has its advantages; Those who make calls to businesses do not have to stay up too late at night, while residential callers may have to be "night owls", but those who work at offshore telemarketing centers can be quite used to this.
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One of the major reasons businesses decide to establish offshore call centers is the low cost of moving operations abroad. The cost differences between employing a U.S. and an overseas staff can be staggering, and many people work for at least half or even a fraction of what it would cost to hire U.S.or British workers. Businesses can save a large amount of money without having to settle for working with a smaller workforce or by downsizing. Many employers are now seeing the advantages of establishing offshore call centers as opposed to simple downsizing or cutting back on the number of people they employ. With offshore telemarketing, nothing needs to be sacrificed, since a company can hire the same number of workers for a much lower cost. India is known to have some of the cheapest wages for qualified workers, but others see an advantage in using Israeli callers, because many of these workers have slight or no accents, since there is a large American and British contingency among the immigrant population in Israel. It may be a question of how much your company may be willing to spend and whether you require native English speakers or if someone with a slight accent might be able to do the job for your company.
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Some of the most prominent companies with instant name recognition have already experienced the benefits of using offshore call centers as an important resource for their companies. Offshore telemarketing is not a new frontier, but has been a tried and true method of cutting cost and creating new customers. Companies who have been cut to the bone with aggressive downsizing and other cuts prefer to establish offshore call centers as a way of saving money without having to do the job with fewer workers. If you see the number of companies who export their work, you will know that the process is a familiar one and it is not a gamble, but rather, the natural way of doing business today. Since there are so many companies that have been successful in this venture, you are able to choose from many organizations that provide offshore call center services, and will be able to offer opportunities at highly competitive rates. The secret is choosing the best offshore call company and the rest is taken care of. A company with a proven track record of success is usually the best bet, but you may find a less expensive option among the up-and-coming firms that come from recommendations from people you trust. It is a good idea to shop around until you find the right offshore call center firm that will suit your needs.
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In addition to finding a workforce that has the skills and education necessary to get the job done, you will also be pleasantly surprised to find that overseas workers will be highly motivated and will fulfill daily tasks with enthusiasm. The reason for this is that what would be considered a low wage in the United States or Britain is excellent pay in India or the Philippines, and your offshore call center services staff will be more excited working for your company, since the pay is good. Also, overseas workers are eager to improve their circumstances and to increase their earning power. There are few alternative job opportunities in such countries, and working at an offshore telemarketing company means status as well as money to those who live in third world countries. They will have a reason to take pride in their jobs and will therefore put more energy into their careers. They will also be eager to demonstrate their skills in English, which is a sought-after skill and is a highly prized gateway to taking part in international culture. For all of these reasons and more, an offshore call center can provide workers who will enjoy what they do and value their work. The loyalty of such a workforce means less money and time wasted on those who want a job only temporarily and leave for other positions.
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Since you will be spending less money on your offshore call center workers, you can also use the same staff for lead generating. Finding leads or potential clients may be time consuming, and there may be many hours spent making calls without concrete success, but this is one reason why using offshore call centers is more cost efficient than relying on staff in the U.S or Britain. You will be spending less money to find many new leads for your company, and you can rid yourself and your staff of the frustration by outsourcing this difficult task. You will be able to find many people overseas who are motivated to make cold calls and to promote your product while it may be harder to encourage American or British workers to make the effort to find leads. Since finding good leads is more than half the battle, it is worthwhile to use your offshore telemarketing centers as a way to reach potential consumers in America or Britain without the time and the annoyance of having to generate your leads at home. You need only provide general information to the call centers, who have the knowledge and the training to zero in on the potential customers you are looking for. Working with an offshore telemarketing center, you need not go into the situation blind.
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Another advantage to using offshore call center services is that you will be able to establish a presence abroad for your company. While your company becomes known as a major employer in a certain area, you will also be able to use this awareness as a marketing tool and to improve your visibility in a certain area. While slashing your cost by using a well-trained and very inexpensive work force, you will be able to simultaneously grow your company and to increase interest in your company's goods and services. Working with an offshore call center may be a good first step to breaking in to a new market. Once you have made inroads by employing a large number of people, you will establish name recognition and popularity for your product. People who work for your firm will have more earning power and may become more interested in what you are selling. Therefore, you have an instant consumer base establish through the loyalty of your workforce at your offshore call center. You may want to establish offshore call centers in various countries as you make plans to expand your company overseas.
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One of the headaches of many businesses is dealing with the details involved in marketing. This is one reason why many companies are using offshore call centers; you not only benefit from an educated and motivated work force, but can put your marketing in the hands of an overseas company which can take care of the training, lead generation, and office management. This means you can spend more time concentrating on developing your product or working on other marketing plans. Your offshore telemarketing firm can take care of your project from the beginning phase of finding qualified workers to training and staff maintenance. If you find qualified managers, you need not worry about any aspect of your overseas marketing strategies and can concentrate fully on running your business. Distance need not be a problem, if you are constantly in contact through phone, e-mail and fax and even with a large time difference, it is still possible to establish communication quickly and efficiently. You will no longer have to worry about your telemarketing or pay hefty wages in U.S or Britain to deal with major and minor problems. Since there is fierce competition between telemarketing centers in India and Israel, you will easily find a company motivated to deliver what you require. It is worthwhile to take a look at various companies and compare prices before deciding.
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At an overseas call center, your workers can receive specialized training at a low cost. While there are many qualified workers in countries such as India and Israel, there are many who may need refresher courses or specialized training or who want to improve their English. Just as wages are lower, so is the training. You need not deal with this issue yourself, but the offshore telemarketing firm will work through every phase of training. Of course, the ideal situation would be to work with a staff of trained workers, but as you expand your business overseas, you may well want to train new telemarketers for your firm. Many overseas call centers are prepared to train new workers to fill positions. The call centers are also in charge of all human resource issues, including hiring and firing, and will save your company the hassle of dealing with these issues. Usually new workers are given a trial period during which it can be determined whether the workers are right for the position. This trial period ends with hiring the person full time or dismissal. Before the trial period, telemarketers are given a training period, are tested on their English and are told how to pitch a product or how to approach potential customers over the phone. Many telemarketers also take advantage of opportunities for retraining.
For a 7 day free trial call ReceptionHQ. Call 888-491-6753