Phone Systems Kentucky

Phone systems on the level of office phones can be expensive. It is a good idea to shop around Kentucky before purchasing a telephone system. One of the most important factors when choosing between phone systems is what functions are available with the system.


1. Local Companies

US Voice and Data
502-736-4248
11500 Blankenbaker Access
Louisville, KY
Xspedius Communications
502-719-2275
462 South 4th Street, Suite 220
Louisville, KY
E&H Integrated Systems
502-212-4216
100 Urton Lane
Louisville, KY
NetGain Technologies
502-212-4739
4124 Wahl Street
Louisville, KY
Xspedius
502-719-2278
462 S. 4th street
Louisville, KY
Lightyear Network Solutions, LLC
502-244-6666
1901 Eastpoint Parkway
Louisville, KY
Access Voice & Data Solutions
502 367-1881`
10701 W. Manslick Road
Fairdale, KY
Technology Consulting Group America
859.272.0080
230 Lexington Green Circle
Lexington, KY
ICG Communications
502-992-1100
332 W Broadway
Louisville, KY
BUSINESS SERVICES
1-800-844-2951
743 e. broadway
louisville, KY


2. Phone System Functions

When running a large Kentucky business, one of the basics that is necessary to be successful is a good phone system. The main purpose of telephone systems is to provide a variety of functions to manage calls, customers, and employees. One important function of any telephone system is the hold and transfer function. The hold and transfer function on phone systems usually refers to the ability to place a call on hold, choose the extension the person on hold needs, and let the receiver know they have a call before you transfer. This can be an essential function for customer service. For example, how many times has this happened - a call is transferred, but there is no one on the receiving extension? This can cause a great degree of frustration. When choosing among phone systems, consider a hold and transfer function as part of the telephone system for your Kentucky business. It is a great function that can help ease customer and employee frustration, by allowing the call receiver to be prompted on the situation. This can also help ensure quick and reliable service to your customers. One of the most important functions in a business is to effectively manage customer traffic. With the hold and transfer function available on your office telephones, you will be one step closer to customer satisfaction.

3. Conference Calling

Conference calling is another essential feature to a phone system and office telephones. Conference calling is designed to allow people who might be in different buildings, floors, or even different countries to all speak together at the same time. This can save valuable time and money. Many Kentucky companies have a line in, usually 800 numbers that can be called by, for example, telecommuting employees to have meetings with a central manager. This can be a great asset to a company in Kentucky. Conference calling, depending on the Pbx telephones being used, can also be video. If you are using a simple telephone system, often times there is a function to put part of the parties on hold or mute to allow for necessary private conferencing during a conference call. This can help in situations where negotiations are taking place with parties in multiple locations, offices, or with a number of companies. There are a variety of conferencing functions and options available on phone systems and office telephones in today's market. Careful consideration should be given when picking out the functions of an office phone system. A company in Kentucky needs to have the functions it intends to use, while minimizing the number of functions in the phone system that are used infrequently. In business, it is all about being innovative and cost effective, definitely something that can be accomplished with conference calling features.

4. Integration of multiple phone lines

In business, even small ones, there are usually multiple phone lines. If you have enough employees to be considering a phone system, then you have probably noticed that one of the features of phone systems and their major benefit is the integration of extensions, lines, and even multiple phone numbers that can be routed through a single telephone system. This can greatly increase your company's ability to handle customers and employees effectively. It is the primary purpose behind the use of PBX telephones, office telephones, and telephone systems. The main thing to look for when considering a phone system is how much capacity the server you are using is going to be able to hold and handle. Also, it is a good idea to consider and compare traditional services with voice over IP services when it comes to bringing together extensions, lines, and multiple phone numbers. There are even phone systems around Kentucky that can handle your data needs as well as your analog. Having everything routed through a central system does have its benefits. It allows line switching if something goes down, or directing call volume automatically, rather than having it set up through a switchboard. With integrated lines for the entire business, you can implement things like voice and number activated menus, allowing customers to run through an automated system to help get them to the place that can best serve their needs. This can free up employee time and or reduce staff.

5. Featured Local Company

Lightyear Network Solutions, LLC

502-244-6666
1901 Eastpoint Parkway
Louisville, KY
http://www.lightyear.net

Lightyear Network Solutions, LLC is a national sales and marketing organization with over eleven years experience providing communications services and solutions to both commercial and residential customers. As a leading industry innovator, Lightyear recently launched Lightyear XSTREAMSM, a new suite of products including Voice over Internet Protocol (VoIP) and Digital Subscriber Line (DSL) business and residential phone services. Lightyear is powered by an independent national sales force of Lightyear Agent Partners and Lightyear Alliance Representatives. In the course of normal business, Lightyear serves more than 200,000 customers nationwide generating annual revenue of $100 million.

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