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Reader Feedback: Mobile Broadband, Part 1 California

Readers love Sprint's Mobile Broadband service, but some say its customer service needs improving.
1. Local Companies
2. Introduction
3. Technology, A-; Customer Service, D+
4. A Happy Sprint Camper
5. Featured Local Company

1 . Local Companies

Serendipity Wireless Etc
951-780-2719
19069 Van Buren Blvd
Riverside, CA
H & N Wireless Studios Palomar
(619) 425-8530
319 Palomar St
Chula Vista, CA
Request Results LLC
(530) 892-1110
2240 Saint George Ln
Chico, CA
JDR Computer Inc.
562-407-9308
14111 Freeway Drive
Santa Fe Springs, CA
California Media
562-431-0377
1322 Stevely Avenue
Long Beach, CA
HughesNet Satellite Internet Authorized Dealer
951-543-9592
3650 University Ave
Riverside, CA
Internet Veterans Ca
(619) 397-2931
700 E Naples CT
Chula Vista, CA
Fisher Wireless Services
(209) 544-9120
1128 6th St
Modesto, CA
Bill Marshall
(209) 577-0095
2521 Miller Ave
Modesto, CA
LA Cabling
858-453-3033
4891 Ronson Ct. Suite A
San Diego, CA

2 . Introduction

Back in December, I reported on my experiences activating, using, and then deactivating Sprint's Mobile Broadband service. In my tests, the service itself worked flawlessly. But setting up and canceling the service would have reduced even Muhammad Ali to tears.

In that column I asked readers to share their experiences using the Sprint or another cellular wireless data network. This week and next, I'm excerpting some responses from readers. Their comments provide a glimpse into the problems you might face if you sign up for a cellular wireless network plan. But as you'll see, readers have also had positive experiences.

My comments and explanations are in italics and marked by brackets.

3 . Technology, A-; Customer Service, D+

"The Sprint Mobile Broadband technology is incredible, but only after you find the right hardware and software setup.

"I live in the country and had Direcway [a satellite Internet service, now HughesNet] for 4 years or so. We switched to Sprint's wireless data network and the Sierra Wireless AirCard 595U USB modem. I spent several weeks trying to make this work. I gave Sprint the modem back and purchased a Linksys WRT54G3G-ST wireless router [current online prices: $202 and up] with a PC Card slot for the Novatel Merlin S720 modem [$99 with a two-year contract]. [The Linksys router makes it possible to share a Sprint Mobile Broadband Internet connection among multiple computers.] My family and I share this connection with five home computers. We normally get 1.1 to 1.3 megabits per second. Streaming video, music, and so forth is very fast. It's always on, and we love it.

"The bad news: Sprint has terrible, ill-equipped customer service. Even the local Sprint store(s) don't understand their product. They seem to be prepared to manage cell phones but not the Mobile Broadband service. Every time I contacted them...I was transferred three to four times before someone could help me. I would wait for 30 minutes or more to talk to someone.

"Overall I would give Sprint customer service a C- or D+, though once I got to the right person, they worked really hard to make right. Sprint's broadband technology would get an A- or B+.

"I hope they get the support figured out. They have a "winning horse" with their Mobile Broadband service.
--Daniel Pilarski, Rockford, Michigan

4 . A Happy Sprint Camper

"I took the leap and got a Sprint broadband card for my laptop. I have been a happy camper ever since. I didn't have the problems you mentioned in the start-up phase, but I purchased my card from a third-party source who walked me through the fairly simple process over the phone.

"I recently switched my cell phone service from T-Mobile to Sprint because of a better plan and I have to say, Sprint did a really nice job, customer service-wise. A customer service rep even called me to see how things were going several days after I began using Sprint. She was amazingly helpful and polite. Without question, their broadband service is just what I had in mind."
--Ed Cadena, San Diego

5 . Featured Local Company

Serendipity Wireless Etc

951-780-2719
19069 Van Buren Blvd
Riverside, CA
Read more about Reader Feedback: Mobile Broadband, Part 1

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- Reader Feedback: Mobile Broadband, Part 1 Beverly Hills CA
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- Reader Feedback: Mobile Broadband, Part 1 Brawley CA
- Reader Feedback: Mobile Broadband, Part 1 Brea CA
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- Reader Feedback: Mobile Broadband, Part 1 Canoga Park CA
- Reader Feedback: Mobile Broadband, Part 1 Canyon Country CA
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- Reader Feedback: Mobile Broadband, Part 1 Diamond Bar CA
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- Reader Feedback: Mobile Broadband, Part 1 El Monte CA
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- Reader Feedback: Mobile Broadband, Part 1 El Sobrante CA
- Reader Feedback: Mobile Broadband, Part 1 Elk Grove CA
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- Reader Feedback: Mobile Broadband, Part 1 Grass Valley CA
- Reader Feedback: Mobile Broadband, Part 1 Hacienda Heights CA
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- Reader Feedback: Mobile Broadband, Part 1 Hanford CA
- Reader Feedback: Mobile Broadband, Part 1 Harbor City CA
- Reader Feedback: Mobile Broadband, Part 1 Hawaiian Gardens CA
- Reader Feedback: Mobile Broadband, Part 1 Hawthorne CA
- Reader Feedback: Mobile Broadband, Part 1 Hayward CA
- Reader Feedback: Mobile Broadband, Part 1 Healdsburg CA
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- Reader Feedback: Mobile Broadband, Part 1 Mira Loma CA
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- Reader Feedback: Mobile Broadband, Part 1 Modesto CA
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- Reader Feedback: Mobile Broadband, Part 1 Novato CA
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- Reader Feedback: Mobile Broadband, Part 1 Palo Alto CA
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- Reader Feedback: Mobile Broadband, Part 1 Panorama City CA
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- Reader Feedback: Mobile Broadband, Part 1 Pittsburg CA
- Reader Feedback: Mobile Broadband, Part 1 Placentia CA
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- Reader Feedback: Mobile Broadband, Part 1 Pleasant Hill CA
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- Reader Feedback: Mobile Broadband, Part 1 Pomona CA
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- Reader Feedback: Mobile Broadband, Part 1 Porterville CA
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- Reader Feedback: Mobile Broadband, Part 1 Rancho Cucamonga CA
- Reader Feedback: Mobile Broadband, Part 1 Rancho Palos Verdes CA
- Reader Feedback: Mobile Broadband, Part 1 Rancho Santa Margarita CA
- Reader Feedback: Mobile Broadband, Part 1 Red Bluff CA
- Reader Feedback: Mobile Broadband, Part 1 Redding CA
- Reader Feedback: Mobile Broadband, Part 1 Redlands CA
- Reader Feedback: Mobile Broadband, Part 1 Redondo Beach CA
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- Reader Feedback: Mobile Broadband, Part 1 Reseda CA
- Reader Feedback: Mobile Broadband, Part 1 Rialto CA
- Reader Feedback: Mobile Broadband, Part 1 Richmond CA
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- Reader Feedback: Mobile Broadband, Part 1 Riverside CA
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- Reader Feedback: Mobile Broadband, Part 1 Rosamond CA
- Reader Feedback: Mobile Broadband, Part 1 Rosemead CA
- Reader Feedback: Mobile Broadband, Part 1 Roseville CA
- Reader Feedback: Mobile Broadband, Part 1 Rowland Heights CA
- Reader Feedback: Mobile Broadband, Part 1 Sacramento CA
- Reader Feedback: Mobile Broadband, Part 1 Salinas CA
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- Reader Feedback: Mobile Broadband, Part 1 San Bernardino CA
- Reader Feedback: Mobile Broadband, Part 1 San Bruno CA
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- Reader Feedback: Mobile Broadband, Part 1 San Clemente CA
- Reader Feedback: Mobile Broadband, Part 1 San Diego CA
- Reader Feedback: Mobile Broadband, Part 1 San Dimas CA
- Reader Feedback: Mobile Broadband, Part 1 San Fernando CA
- Reader Feedback: Mobile Broadband, Part 1 San Francisco CA
- Reader Feedback: Mobile Broadband, Part 1 San Gabriel CA
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- Reader Feedback: Mobile Broadband, Part 1 San Juan Capistrano CA
- Reader Feedback: Mobile Broadband, Part 1 San Leandro CA
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- Reader Feedback: Mobile Broadband, Part 1 Sebastopol CA
- Reader Feedback: Mobile Broadband, Part 1 Selma CA
- Reader Feedback: Mobile Broadband, Part 1 Shafter CA
- Reader Feedback: Mobile Broadband, Part 1 Sherman Oaks CA
- Reader Feedback: Mobile Broadband, Part 1 Shingle Springs CA
- Reader Feedback: Mobile Broadband, Part 1 Simi Valley CA
- Reader Feedback: Mobile Broadband, Part 1 Sonoma CA
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- Reader Feedback: Mobile Broadband, Part 1 South San Francisco CA
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- Reader Feedback: Mobile Broadband, Part 1 Westminster CA
- Reader Feedback: Mobile Broadband, Part 1 Whittier CA
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- Reader Feedback: Mobile Broadband, Part 1 Winnetka CA
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DIGITAL ID WORLD 2009
Dates: 9/1/2009 - 9/1/2009
Location: Hilton Anaheim
Anaheim, CA
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GRID 2009
Dates: 9/1/2009 - 9/1/2009
Location: IEEE
Palo Alto, CA
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