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Readers React: Mobile Broadband, Part 2 Georgia

Is Sprint broadband faster than DSL? When is a free trial not free? Find out as we continue with reader e-mail on mobile broadband.
1. Local Companies
2. Introduction
3. What PIN Number?
4. DSL vs. Sprint Mobile Broadband
5. Featured Local Company

1 . Local Companies

Comcast Spotlight
770-559-2731
2975 Courtyards Drive
Norcross, GA
XG Marketing
770-990-4711
2018 Brittania Circle
Woodstock, GA
Expressprintersupplies.Com
(770) 453-0347
Norcross, GA
Fouraker Electronics Inc
(478) 746-4325
117 College St
MacOn, GA
Competition Plus the
(770) 513-2363
804 Berkshire Rd NE
Atlanta, GA
Staples the Office Superstore
(770) 413-0722
5370 Stone Mountain Hwy
Stone Mountain, GA
Staples
(706) 291-8106
212 Shorter Ave NW
Rome, GA
Regen Systems
(770) 500-3106
5695 Oakbrook Pkwy
Norcross, GA
System Connections Inc
(678) 990-1840
380 Brogdon Rd NE
Buford, GA
Global Computer Supplies
(770) 962-3300
1050 Northbrook Pkwy
Suwanee, GA

2 . Introduction

Last week I shared some feedback from readers regarding their experiences using cellular wireless broadband services from Sprint and other providers. I've got more reader e-mail on the topic this week, so read on.

But first, you may want to read about my own experiences with Sprint's Mobile Broadband service.

3 . What PIN Number?

"I decided to try Sprint's 30-day free trial offer before it expired. I was able to activate online without talking to anyone. It was no easy task, however. After I went through the whole activation process, the computer failed to connect. It never reached the point where I put in any codes or PIN numbers. It just kept showing an error message telling me to activate by phone.

"Then, miraculously, a couple of days later after a software upgrade, I connected to the Sprint network. I was pretty impressed with the speed. I was thinking about keeping the service when the trial was over until I found a bill in the mail for over $100. I was charged a pro-rated amount for the week I used the service, along with the next month's service and an activation fee.

"I asked myself, 'How is this a 30-day free trial?' Disgusted by typical phone company BS, I decided to call and cancel right away. I wasn't even going to continue to use the two weeks I had remaining in the trial. I called Sprint three times to cancel. Each time I was informed they needed my PIN number (a mysterious 6-to-10-digit number) in order to do anything to my account. I wrote down every number the computer gave me that night when I activated. I've got a phone number, an ESN number, an SKU number, and a serial number, but guess what? No PIN number.

"I was informed by three Sprint customer service reps that the only way to cancel my service was to go to a Sprint store and show ID. They would give me my PIN number and then I would have to call Sprint to cancel. This is beyond ridiculous...I had no idea I was going to have to go through this just to cancel a free trial. I am not a Sprint customer, although I was considering switching from AT&T. Not anymore."
--Christopher Taylor, Austin, Texas

4 . DSL vs. Sprint Mobile Broadband

"I have used the Sprint broadband service for close to a year now in Arizona as well as on frequent trips to many other cities. With rare exception, I have true broadband service...I was up and running in under 5 minutes...Sitting on my parents' porch in the rural Connecticut woods about a mile from the freeway between Boston and Hartford, I had 1600-kps download and 800-kps upload speeds, according to Speedtest.net. My parents' DSL line was significantly slower!"
--Bruce Hancock, Scottsdale, Arizona

[Author's note: Out of curiosity, I used Speedtest.net to check my home office DSL connection speeds from AT&T. The verdict: My download speed was 1676 kps and upload speed was 427 kps.]

5 . Featured Local Company

Comcast Spotlight

770-559-2731
2975 Courtyards Drive
Norcross, GA
www.atlanta.comcastspotlight.com
Read more about Readers React: Mobile Broadband, Part 2

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