Resolve A Dealer Service Problem Mount Prospect IL

Most of today's dealers are very sensitive to customer problems.

Local Companies

GULF
224-628-2193
7101 CHESTNUT ST,ROSEMONT
CHICAGO, IL
cws-city welding sales
847-676-0003
7212 n channel rd
skokie, IL
maaco collision repair and auto painting
(630) 752-9240
252 commonwealth dr
carol stream, IL
AMERICAN CREDIT ENTERPRISES
(773) 252-0500
3600 W NORTH AVE
CHICAGO, IL
Chicagoland Cadillac Dealers
(949) 224-5613
1233 N Wells St
Chicago, IL
Woodrum Chevrolet-Pontiac Olds Buick Cadillac GMC Chrysler Plymo
(309) 837-5758
3200 E Jackson St
MacOmb, IL
Absher Motor Sales Inc
(618) 993-5000
3203 W Deyoung St
Marion, IL
Read Pontiac Buick Chevrolet Inc
(217) 283-6688
424 N Dixie Hwy
Hoopeston, IL
Pool Pontiac Buick AMC
(618) 253-7021
200 S Commercial St
Harrisburg, IL
Svanda Motors Inc
(618) 242-5100
3423 Broadway St
Mount Vernon, IL

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2007 Ford Explorer Sport Trac
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Introduction

Most of today's dealers are very sensitive to customer problems. Many manufacturers tie dealer incentive plans to a dealer's CUSTOMER SATISFACTION INDEX or RATING. Given the chance, the dealer usually can resolve most problems.

If the service department does not handle the problem to your satisfaction, speak with the service manager first. Going to the new car salesperson with a service or warranty problem will generally get you nowhere. Explain the problem to the service manager and request a written copy of the proposed resolution.

If the service manager is unable to resolve your problem, speak with the dealership's owner or general manager. Remember, it is to your advantage to keep your composure and remain businesslike, even in a frustrating situation.

If you are still unsatisfied after giving the dealer a reasonable opportunity to fix your car, contact the manufacturer's customer relations department. You can find the phone number and address in the owner's manual. Ask to meet with the manufacturer's representative responsible for that dealership. You may experience a delay, since the area representatives typically call on the dealers once a month.

If you meet with the manufacturer's representative and you are still not satisfied, you may present your problem to a third party complaint handling panel or arbitration program. Their function is to review and arbitrate consumer grievances. The panels are made up of people who are independent of the manufacturer and dealer in the dispute. All manufacturers are REQUIRED to participate in one of these programs. Contact the Better Business Bureau in your area. It can tell you which arbitration program the particular manufacturer belongs to.

You may have certain rights under your state's LEMON LAW. For specific information on this law, contact your STATE ATTORNEY GENERAL'S office. Lemon laws are very complicated and contain specific qualifiers on your part. These laws are designed to help the consumer in extreme cases and usually only apply to vehicles purchased new.


By: Staff

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Continue to Resolve A Dealer Service Problem Review from MyRide.com

Featured Local Company

GULF

224-628-2193
7101 CHESTNUT ST,ROSEMONT
CHICAGO, IL

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