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Selecting a VoIP Service Provider Massachusetts

This white paper is a technical briefing on the key issues that should be considered when selecting a Voice over IP Service Provider.
1. Local Companies
2. Voice Quality & Reliability of Service
3. Hosted versus Premises Equipment
4. VoIP Services
5. Featured Local Company

1. Local Companies

Normandeau Communications, Inc
(413) 584-3131
30 North Maple Street
Florence, MA
Watershed Networks, Inc.
617-721-0289
148 Spofford Rd
Boxford, MA
WRB Consultants Inc
1-888-RING WRB
82 Colonial Drive
Shrewsbury, MA
Savatar
617-262-1510
9 Harcourt St
Boston, MA
Millennium Communications
617-884-8990
PO Box 6066
Chelsea, MA
Galaxy Internet Services
888-334-2529 ext214
188 Needham st
Newton, MA
VoIP Network Consultants
(508) 842-3688
82 Colonial Drive
Shrewsbury, MA
AimNet Solutions
888-332-5746
125 Jeffrey Avenue
Holliston, MA
Allied Systems Technology
978-667-1130
245C Old Yarmouth Road
Hyannis, MA
PlanNet Point
(508)259-2796
4 Libby Road
Natick, MA


2. Voice Quality & Reliability of Service

Voice over IP is a proven technology that has been deployed by many of the largest and most successful companies around the globe. The voice quality and reliability of service is now equivalent to traditional telephone systems. Almost all of the major telecom companies are currently offering VoIP service to their residential telephone customers.

3. Hosted versus Premises Equipment

There are 2 ways to get Voice over IP telephony.

1.Own the hardware and the software (Premises).
2.Lease the Services from a VoIP Service Provider (Hosted Service).

From a technology perspective, there should not be a difference in voice quality and reliability between Premises based VoIP service and a Hosted VoIP service assuming the 2 alternatives have comparable hardware, software and internet connections.

Generally, the cost associated with owning voice over IP equipment (Premises solution) is not economically justified until the number of users is well into the thousands. This is because the cost of implementing a Premises bases VoIP requires a significant amount of upfront capital and the commitment of at least 2 full-time IT staff to support the system. The primary non-economic reason for Premises based VoIP solution is if your company has specific applications such as a CRM application that must be integrated with your VoIP system. Custom applications also require an additional commitment of staffing resources.

4. VoIP Services

There are 2 types of VoIP services; Group Services and User Services. Group Services are the services that tie all of the users of a company together under a single telecommunications system. Group services are PBX features that allow you to control how calls are handled by your telephone system.

Group Services gives you the ability to easily and with no additional hardware, customize how calls are routed to and from your organization. The power of Group Services lies in its ability to unify your company's telecommunication system under a single umbrella regardless of the physical location of your offices. Home Offices can even be incorporated into your telephone system. The Auto-Attendant is an example of a Group Service. With a Voice over IP Auto-Attendant, calls can be automatically routed to any geographic location within your company. Calls can even be routed automatically transferred to a home office or a cell phone.

User Services are features of your phone system that your employees can customize to meet the unique requirements of their position within your organization. Examples of User Services include voicemail and call forwarding. AVAD Technologies service has 43 customizable User Services.

5. Featured Local Company

Thinking Phone Networks

617-453-0918
196 Broadway
Cambridge, MA
http://www.thinkingphones.com/

Read more about Selecting a VoIP Service Provider

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