Sheraton Hotels and Resorts is the leading chain of upscale hotels in the United States and in 70 other countries. With around 400 locations, Sheraton offers properties that target customers who are traveling for business or for leisure and vacation.
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Sheraton Hotels and Resorts is the leading chain of upscale hotels in the United States and in 70 other countries. With around 400 locations, Sheraton offers properties that target customers who are traveling for business or for leisure and vacation. With full service accommodations, fine dining, other amenities and friendly staff, Sheraton is very confident in being able to provide customers with anything and everything they need during their stay at any of the hotel and resort locations.
Sheraton puts a very heavy emphasis on details and proving that the little things matter in order to guarantee customer satisfaction. When customers enter a Sheraton Hotel and Resort location, they are immediately approached by a greeting team member. Customers can expect kind gestures from Sheraton staff. They have taken a step forward from simply opening the door or helping with luggage to offering the morning paper without having to ask for it. Complimentary coffee and stamped postcards to send home to loved ones is another way to give Sheraton customers a warm and comfortable experience.
Ernst Henderson and Robert Moore founded Sheraton in 1937 in Springfield, Massachusetts. After two years, the team purchased three more hotels in Boston and soon expanded their company to include properties along the east coast of the US, from Maine to Florida. At the end of its first decade since its establishment, Sheraton became increasingly popular and created a reliable reputation, so much that it earned its spot in financial history becoming the first hotel chain to be listed on the New York Stock Exchange.
Sheraton wanted to expand its success to areas outside the United States and decided to turn international in 1949 by buying out two Canadian hotel chains. After this acquisition, Sheraton began its rapid growth around the world. Hotel and Resorts reached Latin America and the Middle East by the 1960s. By 1965, the company reached a milestone opening its 100th location. Sheraton reached another milestone 20 years after, in 1985 by becoming the first international hotel chain to manage a hotel. It was the Great Wall Hotel in Beijing, the People's Republic of China and was renamed, Great Wall Sheraton. Furthermore, in the early and mid 90s, it began diving itself into more specific brands. By April of 1995, Sheraton introduced Four Points by Sheraton Hotels, which was a mid-scale hotel brand that offered a full-service hotel experience at a competitive price.
Starwood Hotels & Resorts Worldwide, Inc. bought Sheraton in 1998. Starwood also owns St. Regis Hotels & Resorts, The Luxury Collection, Le Méridien, and Westin Hotels & Resorts.
Sheraton Hotel and Resorts offers a large list of services to accommodate every single customer that walks through its doors, from an Airport Hotels Program to a Sheraton Sweet Sleeper Bed. The Sheraton Sweet Sleeper Bed is a hotel bed with a custom designed plush top mattress set, cozy fleece blanket, a plump duvet and five cushy pillows. For business travelers, the Airport Hotels Program in nine Sheraton airport hotels in Europe and five Sheraton Gateway Hotels in the US and Canada. This program, which is also a leader in the industry, includes features like a “Body Clock Cuisine” whish is designed by Sheraton chefs together with leading nutritionists to combat the effects of jet lag for customers in Europe. Also, “Day Break Service” offers three- and seven-hour room rates including full use of the hotels facilities and meeting rooms for at least 50% off of the regular rates.
Some Sheraton Hotels and Resorts are located in areas that are very family-friendly and are perfect locations for leisure vacations. Australia, Colorado and the Fiji Islands would be ideal places for family travel. Along with the knowledge and service that Sheraton agents give, families can travel confidently. The company’s resorts offer on-site activities for the entire family, ranging from golf and tennis to snow skiing, water sports, spas and more.
Sheraton also makes it affordable for parents with young children to travel. Kids stay free at all Sheraton Hotels and Resorts around the world, as long as they stay with an adult. To further satisfy customers and make it more convenient to travel together, most Sheraton locations offer babysitting services, either through the hotel staff of a bonded service, giving each parent the freedom to enjoy personal time during their vacation.
Sheraton Hotels and Resorts competitors include: Hilton Hotels, InterContinental Hotels Group, and Global Hyatt Corporation.