Software Vendors Delaware

By Chris Rader

Have you ever felt like your business was on one side of Pacific Ocean and your software vendor was on the other? Have you ever attended an industry meeting and heard of software horror stories from your peers? Are you thinking about switching vendors?

Your software vendor is more than a vendor because your business depends on that company 100%. I challenge you to find a construction supply company that does not use software to run its business.

So, what should you look out for in a relationship with your existing or future software vendor? Here are 10 sets of questions to consider, plus tips on how to assure you're getting the most out of your software and your relationships:

1) Healthy Business Relationship. Do you have a high level of trust with your vendor? Is it a profitable relationship for you, or is it one sided in the other direction? Would you recommend the vendor to another industry peer? Is the vendor helping you in areas of your business where you need it the most? Tip: Grade your Vendor. At the next management or staff meeting, ask the participants to grade your software vendor from A to F in areas of functionality, support response time, support solutions, software reliability, and speed. Compile the results and then contact your software vendor and make a first move towards a healthy business relationship.

2) Total IT Costs. How do you measure up in total IT costs as compared to other dealers?

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