SupportSpace Tech Support Service North Pole AK

SupportSpace hopes to do for tech support what Amazon.com did for buying books. The online service allows you to browse available tech-support options on the Web and then choose one, right from your desktop. On SupportSpace you can browse the profiles of nearly 130 tech-support specialists before hiring a person to fix your PC. I found the selection of technicians impressive, and their ability to help me solve problems was excellent.

To use the service, you simply type in an explanation of the problem you want to solve--providing as much or as little detail as you like, initially. You then receive a list of technician profiles that state each person's areas of expertise, technical certification (every SupportSpace tech has a level of pro certification), customer ratings, and fees. Each technician sets their own prices, which range from 75 cents per minute to $99 a "session."

Every profile includes an icon that indicates whether the technician is online and available to help; the goal is to provide immediate assistance, so you're allowed to contact only the technicians who aren't otherwise occupied. Technicians work remotely, stepping you through a fix via a text-based chat window or a phone call, or asking your permission to take control of your desktop over the Internet.

I asked a technician to help me correct a conflict between an older application and a DVD video encoder; my problem was solved, and all of the interaction happened via text chat. One issue I had: My technician had advertised a price of 99 cents per minute, but wanted to negotiate that rate when he agreed to fix my specific problem. He estimated that the repair would take him 25 to 30 minutes, so I agreed to the fee of $25. Ultimately, he needed only about 5 minutes to resolve the issue, but his fix worked well.

Payment to technicians goes through SupportSpace, which acts as an escrow service. SupportSpace holds payment until you are completely satisfied with the tech-support session. The site encourages users to post feedback and rate the technicians they use, and it offers a money-back guarantee.

I did have a few quibbles with the service: SupportSpace lacks the ability to save chat transcripts. It also offers no way to send an e-mail to your support technicians for follow-up questions after they've provided a fix.

Overall, SupportSpace is a good option for anyone frustrated by traditional telephone tech support hassles, such as long hold times and dealing with multiple tech staffers to fix one problem.

--Tom Spring

BOX Q Inc.

404-505-7967
470 Great Southwest Parkway
Atlanta, GA
www.boxq.net

The Box Q Advantage

Box Q Inc. is a total solution provider for your entire electronic disposal and asset recovery needs.


We Provide Value To Your Company

•Prompt removal of all excess electronics inventory or capital equipment
•Re-selling equipment on the secondary markets returning value back to you
•Recycling obsolete equipment in an environmentally safe manner.

Our objective is to return value to you, and to prevent any materials from heading to the landfill. We have strategically placed locations across the country to minimize shipping costs.

A Leader In Maximizing Your Return & Providing Earth-Friendly Solutions

In today's information age, technology is evolving at an exponential rate. Yesterday's electronic investments have now become today's environmental concerns.

Box Q Inc. specializes in recovering assets from your excess inventory, over production, defective goods, and obsolete electronic equipment.

Environmental Responsibility is everyone’s concern. Box Q Inc. is an innovative recycling resource and we adhere to strict government regulations.
Box Q Inc. works with electronic manufacturers, general businesses, and individuals to provide simple economical solutions. Your company is in the business of manufacturing and selling product, so let Box Q Inc. be your smart choice in managing all of your surplus and end of life electronic needs.

Peace of Mind with Box Q …

•Dedicated facilities throughout the USA.
•Component level recovery.
•Certificates of Destruction (upon request).
•Global Capability.
•A commitment to you of accountability, and value.


Box Q's Programs

We have four Methods that alone or in combination will fit any disposal program requirements.


1. Recycle By-The-Pound

If the majority of your excess is older, damaged, non-working, obsolete equipment, such as monitors, printers, PCs, copiers, fax machines, VCRs TV's, modems, telephones, mainframes, test equipment, ICs, etc. Box Q will recycle your excess electronics inventory by the pound.


2. By the Lot Purchase

If the majority of your excess is newer or off lease, working clean equipment such as current PCs, monitors, test equipment, etc. We will review your inventory or excess and offer you current market value.


3. Revenue Sharing Program

If you have an even mix of current and obsolete equipment Box Q will catalog all of your equipment and create a detailed inventory showing the current resale value or if resale is not possible the disposal costs for each item. We return a portion of every positive settlement back to you. This is our most popular program.


4. Brokering New Or Used Excess Equipment

If you are a retailer that has exhausted your sales outlets on certain products or if you have an item that has outdated its warranties, we can broker your equipment for you.

Key Points

•Nationwide locations for shipping cost reductions

•Highly qualified sales staff to broker your excess equipment.

•Optional data destruction methodologies (rewrite or physical destruction)

•In each program, Box Q can offer certificates of destruction.

•All programs can be custom fit to meet your needs.

Thank you for considering Box Q Inc. Please visit our website:

www.boxq.net