American Broadband Consulting303-209-1387
8022 southpark cir suite 100
littleton, CO
www.americanbroadbandconsulting.comYou need solutions that directly impact your business and how you are able to get it done. At American we understand more than just billing, we understand business and more importantly we understand your business.
With more than 35 years of collective experience, we have been providing expertise, innovative products and services to address the needs of virtually every segment of the broadband industry.
Our goal is to help you transform your billing system into a strategic tool that provides crucial information to your employees and customers.
Training
Our extensive background in training allows us to help you with a wide variety of your training needs. Our training services include all aspects of your business. Our capabilities range from back office to front office operations and use a set of comprehensive programs and training material.
CSG, ICOMS, DST
CSR, Dispatch, Customer Service, Field
Back Office, Computer Skills
Leadership, Sales
Change Management, HR, EEOC Issues
Vantage SQL Queries and Report Writing
All Billing Functions
Manual Creation
Conversions
Implementing new billing systems is a long and often error-prone process. Our background in billing system conversions will help you mitigate many of the potential risks.
We specialize in conversions to and from all industry billing systems including, but not limited to, CSG, Convergys, and DST.
Conversion Project Management
Back-Log Processing
Software Development
We provide custom web and desktop application development services according to your unique business needs. Our exceptional service and technical knowledge makes American a smart choice for our customers.
Processing Engineering
System Analysis and Development
Technical Support
Web Enabling Legacy Applications
Database Development
Data Integrity
Continuous changes in operations may often create errors within your subscriber management system. These errors can weaken customer satisfaction and loyalty. Billing errors can be caused by data inaccuracies, billing code changes or inadequate training. Incorrect charging to customers will have a negative impact on your overall operations and bottom line.
Financial Analysis & Resolution
Process Improvement
Score Card
Methods & Procedures
Mass Corrections
Revenue Assurance
Business success depends on an ability to generate and maintain revenue. Our revenue assurance methods analyze your billing data and report on the actual problems and potential losses. We assist you in determining and correcting the errors resulting from a billing conversion, system or human error.
Data Analysis
Data Reconciliation
Process Improvement
Method and Procedure Creation
Project Management
When planning an enterprise solution, it's important to remember that managing a project is not a trivial issue.
Our team is dedicated to helping you create and achieve all of your project goals and milestones. Our partnership with clients offers the knowledge, resources and capabilities of the entire firm bringing you quality service, insight and support.
New Product Launches
Process Improvement
Conversions
IT Enhancements
Company Initiatives
Mass Updates
As your business continues to evolve with new technology, frequent initiatives, price changes and new services, your customer-related data may not reflect such changes. We offer a considerable number of automated processes that can assist you in making mass updates to your billing management system.
Rate Increases
Rebuilds
Adjustments
House, Subscriber and Equipment Data
Service/Package Codes
Discount Codes
Work Orders