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Telephone Etiquette and Manners California

In today's fast-paced business world, telephone communication is more important than ever. However, telephone etiquette can be very important, and this article will introduce what that etiquette is.

Local Companies

ABC Consulting
562-436-4711
1401 E 4th St
Long Beach, CA
Bond Consulting Services
562-597-3288
3450 E Spring St
Long Beach, CA
Baxter Business Consultants
916-966-2841
4768 Oak Twig Way
Sacramento, CA
Arrc Technology
661-281-4000
1600 Mill Rock Way
Bakersfield, CA
Acer Consulting Group
714-541-2003
1600 E 4th St
Santa Ana, CA
Barnes Bill
951-788-7943
5242 Wainwright CT
Riverside, CA
Bookkeeping Plus
951-276-3400
1760 Chicago Ave
Riverside, CA
Small Business Development Center
209-954-5089
56 S Lincoln St
Stockton, CA
Adamson & Associates
209-952-6007
4578 Feather River DR
Stockton, CA
Brink Bridges Consulting
209-473-6640
3031 W March Ln
Stockton, CA

In today's fast-paced business world, telephone communication is more important than ever. With the proliferation of cell phones, business is conducted 24/7 and the phone has become our lifeline. It is more important than ever to be aware of phone etiquette and manners. Here are some tips to ensure success.

  1. Plan the call. Always jot down key objectives before making a call. What are you trying to accomplish? What outcome are you expecting? How will you deal with objections? By setting an agenda, you are showing respect to the person you are calling and acknowledging his or her busy schedule.

  2. Know who you are calling. Getting a person's name right is critical. Understand the person's position in the organization and acknowledge that in your greeting.

  3. Be polite. This should be obvious, but being polite doesn't just mean treating the person you are calling with respect. This should extend to the person answering the phone or to the message that you leave on voice mail. Many business people rely on voice mail to screen calls, and your approach can make the difference as to whether or not they return your call. Be careful to keep your tone of voice modulated and never indicate impatience at having to leave a message. If the technology allows, review your message before hitting "send." Many systems allow for you to erase and re-record your message. If that's the case, do it!

  4. Introduce yourself. Make sure that your party knows who you are, what company you represent and the nature of your call. This applies whether you reach the person's voice mail or connect in person. Speak clearly and slowly.

    ...

Click here to read the rest of the article at HowToDoThings.com

Author: Donna Reynolds

Featured Local Company

ABC Consulting

562-436-4711
1401 E 4th St
Long Beach, CA
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