If you have a small business, or if you work from home, there is nothing worse than missing an important call. Having your callers met with a crackling answering machine is the fastest way to lose them to one of your competitors. If they do leave a message, will it be hard to understand? Will you have a hard time calling them back because you can't figure out what number they left? Will your kids erase your machine? Even worse than an answering machine is having young family members answer your phone from your home office. Give your company the professional look it deserves with an answering service.
Your answering service should answer your calls with your business name. They should use greetings that you have prepared, providing that friendly personal touch your customers will appreciate. Then they should put your caller on hold to listen to pleasant music while they contact you at the numbers you provide, at home, on your cell, or in your office. Then you can decide whether to take the call personally, or have your answering service take the message. They can forward messages to you on your cell phone text message, or voice mail, or email them to you. However you prefer to receive those vital business messages, you will be sure to get them in a way you can be sure you'll understand.
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